IT Support Engineer

Why FMH
Every day, someone receives a life-changing diagnosis. Getting the right medication should be straightforward - but too often it isn’t.

Specialty medications move through a complex network of providers, health plans, pharmacies, and manufacturers. Administrative delays, disconnected systems, and limited visibility can slow treatment when time matters most.

Free Market Health exists to make that process work better.

Our technology connects stakeholders across the specialty pharmacy ecosystem, helping prescriptions reach the right pharmacy while improving visibility, reducing friction, and keeping treatment moving forward for the patients who depend on them. We focus on the most important stakeholder of all: the patient.

Your impact

Free Market Health is seeking a customer-focused IT Support Engineer who is passionate about delivering an exceptional technology support experience. In this role, you will serve as a primary point of contact for employees seeking technical assistance and will help ensure reliable access to the systems, devices, and applications they need to do their best work.

The ideal candidate combines strong technical troubleshooting skills with excellent communication and a service-oriented mindset. You will resolve technical issues, maintain support documentation, identify recurring trends, and contribute to the ongoing improvement of IT services across the organization

What You’ll Do

• Resolve employee support requests within established service-level expectations while maintaining a high level of customer satisfaction.
• Deliver responsive, professional, and “white-glove” technology support to employees across the organization.
• Troubleshoot hardware, software, operating system, network, and application issues.
• Support infrastructure, end-user systems, and access to cloud-based applications.
• Document support activities, issue resolutions, and process improvements within the ticketing system.
• Create, maintain, and improve IT support documentation, knowledge-base articles, and user guides.
• Identify recurring incidents, support trends, and potential root causes to help prevent future issues.
• Communicate technical information clearly to employees with varying levels of technical knowledge.
• Collaborate with Technology team members and business stakeholders to resolve complex issues.
• Provide technology guidance and consultation to teams throughout the organization.
• Continuously build your technical knowledge and stay curious about emerging technologies and support practices.

What We’re Looking For

• 3+ years experience in supporting enterprise technology environments.
• A strong commitment to customer service and the ability to treat every employee as a valued customer.
• Strong troubleshooting, critical-thinking, and problem-solving skills.
• Excellent written and verbal communication skills.
• A professional, approachable, and service-oriented demeanor.
• The ability to remain calm and effective in a fast-paced support environment.
• Strong attention to detail and organizational skills.
• Curiosity, initiative, and a proactive approach to solving problems.
• Familiarity with Windows and macOS operating systems.
• An understanding of Microsoft 365 administration environments.
• Familiarity with Atlassian products, including Jira.
• Experience creating or maintaining technical documentation and knowledge-base content.
• The ability to explain technical concepts to both technical and nontechnical audiences.
• Familiarity with supporting technology in a HIPAA-regulated environment.

Nice to Haves

• Experience managing mobile devices and endpoints through Microsoft Intune.
• Experience with PowerShell, Python, command-line tools, or similar scripting technologies.
• An associate degree or at least two years of college education in a technology-related field, or a minimum of two years of relevant professional experience.

Life at FMH

We’re building more than a company. We’re building a team of ambitious, curious people who are passionate about solving meaningful problems, growing their careers, and genuinely enjoying the journey together. 

Based in Pittsburgh’s Strip District, FMH draws inspiration from the city we call home. Our value of Grit isn’t just a word on a wall. It’s a mindset inspired by the city around us: showing up, rolling up our sleeves, and finding a way forward no matter the challenge. 

As FMH continues to grow, so do the opportunities for our people to leave their mark. Guided by our core values  of Integrity, Adaptability, Grit, and Collaboration, we foster an environment where trust is earned, new ideas are welcomed, challenges are embraced, and success is shared.  You will be surrounded by people who care deeply about the work they do and the people they do it with.

Together, we’re building something special, and we’re just getting started. 

Benefits

• Unlimited PTO
• 100% employer-paid individual medical, dental, and vision premiums
• Employer HSA contribution
• Paid parental leave
• 401(k) match
• Transportation and parking benefits
• Flexible, collaborative work environment

 Benefit eligibility is based on employment status.



Build What’s Next With Us

Healthcare is evolving - and so are we.

If you’re excited by meaningful challenges, collaborative teammates, and the opportunity to help build a growing healthcare technology company, we’d love to hear from you.

Equal Opportunity Employer

Free Market Health is proud to be an Equal Opportunity Employer.

We believe that  a diverse and inclusive workplace makes us better teammates and problem solvers and we encourage all qualified individuals to apply. Employment decisions are based on business needs, qualifications, and merit.

FMH is also committed to providing reasonable accommodations throughout the hiring process. If you require assistance or accommodation due to a disability, we will work with you to meet your needs.