People Systems Manager
$100k - $150k
Senior
Bachelor's
New York, NY, USA
In PersonPossible in-person interviews or a multi-day cultural immersion in New York City; participation and travel requirements depend on role and location.
People & HRHR Operations & Coordination
Company Historically Provides H1B Sponsorship
About the job
Requirements
- At least 5 years of experience in HRIS or People Systems roles, with demonstrated experience owning vendor relationships and/or leading RFP processes.
- Strong working knowledge of Oracle HCM or a comparable HCM platform, including architecture, permissioning, and integration points, sufficient to evaluate technical proposals and troubleshoot issues independently.
- Experience overseeing change management and partnering with stakeholders.
- Experience partnering with IT or engineering teams on system integrations and workflow or automation enhancement projects.
- Ability to operate with limited precedent and without a fixed playbook for every issue.
- Hands-on experience applying AI tools such as Claude or ChatGPT to real workflows, for example by building or configuring an AI-driven automation, prompt-based process, or integration with a measurable outcome such as time saved or error reduction.
Responsibilities
- Serve as the primary People Ops technical liaison for People Systems matters, including integrations, data structure changes, permissioning, and system-related escalations.
- Develop and maintain technical fluency across Oracle HCM, Deel, and the broader People Systems architecture to partner with IT on system design, evaluate proposals, and diagnose issues independently.
- Partner with stakeholders on the design, prioritization, and rollout of People Systems workflow enhancements and automations, contributing People Ops requirements, use-case input, and user acceptance testing.
- Assess and communicate downstream impacts of People Systems changes across the People team, Finance, and IT, including test validation in lower environments before go-live.
- Manage People Systems process improvement projects from ideation through adoption by defining scope, identifying stakeholders, tracking milestones, flagging issues, owning change management, and conducting post-launch audits.
- Partner with Corporate's Oracle HCM team on system configuration, enhancements, and roadmap alignment as the People Ops-side technical partner.
- Triage system or tooling issues by diagnosing whether they relate to data, configuration, vendors, or IT integrations and routing them to the correct owner.
- Own vendor relationships across the People-specific systems portfolio, including Deel, AllVoices, and ticketing/AI tooling, and partner with Corporate on Oracle HCM vendor management.
- Lead RFPs for new or replacement People Systems tools by defining requirements, conducting vendor evaluations and demos, and delivering a final recommendation to leadership.
- Provide vendor selection rationale and requirements context to Procurement to support final contract negotiation and terms.
- Support the AI/chatbot and ticketing solution through implementation, testing, and knowledge-base/data configuration.
- Serve as the ongoing post-launch triage point for the AI bot, diagnosing issues and routing them to the correct owner.
- Partner with the AI team to evaluate additional AI tools and use cases for People Ops and translate the team's capabilities into practical enhancements for the People function.
- Document system changes, vendor decisions, and troubleshooting playbooks for People Ops stakeholders.
- Communicate system and process changes clearly to non-technical audiences across People Ops.
- Partner with the People team to identify and implement enhancements to People Operations processes and workflows to improve efficiency and the employee experience.
- Partner to periodically assess People Systems and processes against organizational growth, including headcount increases, new entities, and M&A integration, and identify scalability gaps and recommend proactive enhancements.
Desired Qualifications
- Bachelor's degree plus 5 or more years of related experience, or equivalent work experience.
- Experience with partner-team vendor systems such as Qualtrics, Jira Service Management, and Okta.
- Experience in a matrixed organization where systems ownership is split between HR, Corporate, and IT across multiple operating companies.
- Exposure to global or multi-entity HR data structures, including EOR and international payroll.
- Prior experience triaging vendor or platform issues, including distinguishing vendor problems from internal configuration problems.
About the company
Fanatics China is a joint venture between Fanatics Inc. and Hillhouse Capital that localizes and scales licensed sports merchandise for China. It designs, manufactures, and markets fan gear for Chinese consumers, operating a multi-channel model that includes building and running e-commerce sites for global leagues and teams, exploring online marketplaces, and developing physical retail concepts. Its product workflow combines technology, data, and on-demand manufacturing to manage the entire supply chain, enabling fast response to demand. The company differentiates itself through a China-focused approach backed by Hillhouse’s network and investments, its end-to-end vertical commerce model, and partnerships with hundreds of sports organizations, which together help it navigate China’s complex retail landscape. The goal is to satisfy a previously underserved Chinese market for licensed sports merchandise by creating localized products and channels that connect fans with official gear.
Company Size
10,001+
Company Stage
Growth Equity (Venture Capital)
Total Funding
$5.2B
Headquarters
Huangpu, China
Founded
1995
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Simplify's Take
What believers are saying
- Fanatics Sports & Casino launched September 2, 2026, broadening monetization beyond merchandise.
- Fanatics Collectibles opened Paris flagship plans after London's success, expanding global premium retail.
- NFL added Fanatics as official betting operator, validating the company's sportsbook ambitions.
What critics are saying
- Three antitrust suits were dismissed September 30, 2026, but Panini's case still threatens.
- Fanatics laid off 286 Florida workers for Riverview closure effective March 1, 2026.
- Sportsbook and prediction-markets integration intensifies rivalry with DraftKings, FanDuel, and regulators.
What makes Fanatics unique
- Fanatics controls leagues, teams, and factories through vertical commerce, not simple retail markup.
- Fanatics signed long-term NFL, UEFA, FIFA, and Ryder Cup rights in 2026.
- Fanatics China pairs Hillhouse Capital with local manufacturing and Shanghai operations.
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Benefits
- Work Life Balance - At Fanatics we place our focus on results and empowerment and encourage you to enjoy your time on and OFF the field with our competitive time off policies.
- Recognition and Rewards Program - Fanatics values our internal fans too! Our programs are designed to thank and reward Fanatics athletes for their hard work and commitment to winning as a team.
- Company Sponsored Events - From breakfast to happy hour and every hour in between – Fanatics employees can enjoy time together at one of our many company events.
- Fanatics.com Employee Discount - As an employee you will receive a special discount on all of your favorite sports merchandise and memorabilia.
- Give Back - Fanatics cares about the fans around us. We encourage you to partner up with your teammates in giving back and serving the communities where we work and play.
- Meet & Greets - You never know who will show up to the office. You might just meet one of your all-time favorite athletes.
- Invest in You - Here at Fanatics we want you to accomplish your goals. We offer tuition reimbursement.
- Healthy Lifestyle - Fanatics cares about helping and supporting our teams in their busy lifestyles. Through wellness relationships with fitness and weight management partners we are here to support you in whatever your lifestyle goals.
- Wellness Coverage - Your health is important to you – and it’s important to us too! We offer a number of benefit plan options for convenience and flexibility.
- Financial Security - Through our plans, Fanatics offers you a way to budget for health care expenses that you’d typically pay for out of pocket.
- Retirement - The sooner you begin planning for your retirement, the better. Fanatics offers generous plans to help you prepare for the future.
- Network of Support - Fanatics understands that sometimes you may need someone in your corner. Through the Life Assistance Program, you and your family have access to support 24 hours a day, 7 days a week.