Host/Cashier

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additionalamenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description:

Under the direction of the Manager, Host/Cashier greets guests at restaurant, obtains information from guests and ushers guests to seats ensuring a positive guest experience. Greets guests and ensures a positive dining experience, is responsible for a bank, tender checks and collect different forms of payment.

Essential Job Functions:

·         Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina.

• Proper mental attitude and ability to deal effectively with guests, physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items weighting up to 40 lbs without restriction.

• Must be congenial and have neat, professional appearance with good personal hygiene.

• Must be reliable and conscientious, possess the ability to interact (in English) with guests, co-workers, and supervisory staff.

• Must be accurate and detail oriented with strong interpersonal and communication skills.

• The ability to act quickly and exercise good judgment under pressure and/or conflict situations is a must.

• Adheres to food & beverage policies, procedures, state liquor laws, state food safety handler regulations and all related training material.

• Greets guest at entrance to restaurant in a positive manner.

• Obtains basic information from guest such as name, number in party, and seating preferences.

• Ushers guests to seat location at a pace that is comfortable to the guests.

• Enters guest checks in the computer system applies monies received and makes accurate change.

• Communicates customer requests to assigned server.Verifies room charges, processes credit card payments, batches "tip" slips for server gratuities.

·         Perform other duties as assigned.

• Knowledgeable of restaurant seating plan including sections, table numbers, and seat numbers.

• Handles and solves any concerns and questions customers may have or relays guest complaints/compliments to the appropriate Assistant Manager on duty.

• Collect various forms of payment to process orders.

• Enters guests’ checks in computer system, applies monies and makes accurate change and processes credit card payments.

• Process to go orders over the phone/walk-ins.

• Promotes positive public/employee relations at all times.

• Completes all set-up and closing duties in a timely fashion.

• Perform other duties as assigned.

Qualifications:

• Minimum 1 year experience in high volume food service, as well as in cashiering/money handling. Table service restaurant experience preferred.

• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.

• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

• Management expectation is that you must be able to work any shift including weekends and holidays.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear, and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Closing:

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Criminal Background Check

• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.