Patient Access Associate

Shift:

First Shift (United States of America)

Patient Access Associate

Schedule:

• Full-Time (40 hours/week)

• Monday - Friday, 6:00 AM - 2:30 PM

• Benefits Eligible

Training Schedule:

• Full-time for the first 2-3 weeks: Monday-Friday, 7:00 AM - 3:30 PM

Location: Nebraska Medical Center | Nebraska Medicine Omaha, NE

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties:

Ensure patients, customers and staff are greeted in a professional, timely and efficient manner, screening those entering the organization efficiently to promote the safety of all patients, employees and providers while exceeding customer expectations and complying with all state and federal regulations and laws throughout processes of appointment confirmation, visitor validation, patient way finding/escorting, mask distribution and symptom screening. To complete items related to patient registration and other assigned Revenue Cycle tasks in accordance to policy and procedure.  Coverage for position is required days and evening hours, 7 days a week including holidays with needs in various areas throughout the organization. Face to face patient contact required. 

Required Qualifications:

• High school education or equivalent required.

• Basic Life Support (BLS) certification within six months of hire required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.

• Ability to deal with difficult or challenging customer interactions and escalate to leadership as appropriate required.

Preferred Qualifications:

• Prior experience working with customers or patients preferred.
• Experience with general office materials/equipment preferred.
• Depending on the position available, fluency in Spanish preferred.