Tesla

Makes electric cars, robotaxis and grid batteries

Workshop Supervisor

Automotive Service & RepairConfirmed live in the last 24 hours

Full-timeOslo, NorwayNo salary listed

About the Job

Requirements

A technical automotive background as a Service Technician is highly preferable.
Experience working with Electric Vehicles is ideally desired.
Ability to lead by example and improve processes and efficiencies.
Analytical ability to understand and impact key performance indicators.
Problem-solving initiative to address problems and understand their causes.
Ability to motivate a team and facilitate others to achieve and succeed.
A calm, considered approach and strong communication skills.
Flexibility to work day and evening shifts.
Digital aptitude and ability to adopt new technology and systems quickly.
Good knowledge of Microsoft Office.
Ability to communicate, read, and write effectively in English, and in other local languages if required.
A valid driving license and safe driving record, maintained throughout employment.
Applicants for roles in Norway must already have the right to work in Norway, the EU, or the EEA.
Applications must be submitted online and include an English CV.

Responsibilities

Supervise health and safety compliance across the workshop and lead by example.
Oversee and lead technicians to achieve key performance indicators, including customer satisfaction, productivity, Fix Right First Time, profitability, and cost savings.
Monitor performance and workshop quality, and report daily progress and specific incidents to management.
Identify obstacles to workshop flow and ensure technicians have the tools and training needed to perform their roles.
Oversee inventory management and keep the workshop tidy and organized.
Ensure work standards and engineering procedures are up to date, accurate, and followed compliantly.
Hold daily team meetings to outline expectations and the day's workload.
Serve as the main point of contact within the workshop and contact customers directly when needed to limit escalations.
Plan, prepare, and distribute work to technicians according to skill level, capacity, and resources.
Motivate and lead the team in continuous improvement and efficiency efforts.
Conduct regular one-to-ones and feedback sessions with technicians, coach them, and follow up on development plans and personnel cases.
Identify team training needs and arrange relevant training courses.
Liaise daily with internal Service Centre teams, including Sales, Delivery, Parts, Front of House, and local Senior Management.

Desired Qualifications

A technical automotive background as a Service Technician is highly preferable.
Experience working with Electric Vehicles is ideally desired.

Category	Vehicle Service
Location	Oslo
Requisition ID	280475
Type	Full-time

Job Description

Do you want to help build a world of amazing abundance?At Tesla, that’s our mission.Our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.Our Workshop Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.We offer<ul class="tds-list tds-list--unordered"><li>A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success </li><li>The chance to work with a brilliant and highly motivated team in one of the world’s most innovative companies</li><li>Ongoing training and development to help you grow as a manager and leader </li><li>A competitive compensation and benefits package  </li><li>A safe, clean and fun workplace </li></ul>

Job Responsibilities

Supervise the health and safety compliance across the workshop, setting the tone and always leading by example
Oversee and lead Technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings
Monitor performance consistently and be responsible for quality within the workshop, reporting progress to management daily, together with any specific incidents
Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training to perform their role
Oversee inventory management, making sure the workshop is tidy and well organized
Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant
Hold daily meetings with the team, outlining expectations and workload for the day ahead
Act as the main point of contact within the workshop, connecting with customers directly if required to limit escalation cases
Plan, prepare and distribute work to technicians based on skill level, capacity and resource
Motivate, lead and inspire the team in continuous improvements and efficiencies
Conduct regular one-to-ones and feedback sessions with Technicians, providing constructive and clear coaching and following up on development plans and any personnel cases
Identify any training needs within the team and arrange relevant training courses as required
Liaise daily with internal teams within the Service Centre including Sales, Delivery, Parts, Front of House and local Senior Management

Job Requirements

Technical automotive background as a Service Technician is highly preferable
Ideally have experience of working with Electric Vehicles
Proven ability to lead by example and be innovative with processes and efficiencies
Analytical ability to understand and impact key performance indicators
Problem solving initiative to fix problems when they arise, but also understand why and how they happened
Ability to motivate a team, to engage and facilitate others to achieve and succeed
A calm, considered approach with exceptional communication skills
Flexibility; willing to work both day and evening shifts
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Good knowledge of MS Office
Able to communicate, read, and write effectively in the English language, and other local languages if required
Must have and continue to maintain a valid driving license and safe driving record

Join the mission. Apply today.

Note that applications must be submitted online and contain an English CV.

To be considered for our roles in Norway it's required that you already have right to work in Norway/ EU/EEA.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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