Head of Bankhall & Client Servicing

As Head of Bankhall & Client Servicing, you will lead the servicing function that supports Citi's wealth clients across the full spectrum, from affluent individuals to ultra-high net worth families and family offices. You will shape strategy, build reliable end-to-end processes and oversee a network of client servicing teams to deliver consistent, high-quality outcomes. This is a senior leadership opportunity to influence how Citi's wealth business, spanning Citigold, Citi Private and Wealth at Work, serves its clients every day.  

Responsibilities

• Lead the client servicing function across Citi's wealth businesses and set the strategy and business plans that guide its direction.

• Build reliable, predictable processes with key stakeholders that shorten turnaround times and lift client satisfaction.

• Align capabilities across business lines to capture synergies and resolve conflicts when setting shared standards.

• Identify opportunities to apply servicing capabilities consistently across Citigold, Citi Private and Wealth at Work.

• Act as the senior subject matter expert on client servicing functionality, process and business performance.

• Oversee client servicing delivery through subordinate managers, ensuring consistent, high-quality service and fast issue resolution across the network.

• Coordinate with the Global team and Regional Heads to communicate change and track progress through implementation.

• Partner with regional management teams to build organizational plans, budgets and financial controls that meet strategic objectives.

Required Qualifications & Skills

• 15+ years of management experience in banking, with a track record of taking on increasing levels of responsibility.

• Experience leading multiple teams through other managers, including performance management, hiring and budget ownership.

• Cross-border project or business management experience.

• Ability to rapidly identify key priorities, communicate them clearly and align resources accordingly.

• Strong communication skills to negotiate internally at a senior level and, where needed, externally.

• Working knowledge of industry trends and competitor products and services in client servicing.

• Bachelor's degree; a Master's degree is a plus.

Beneficial Skills & Qualifications

• Direct experience in consumer sales systems and client servicing management.

What We Offer

Joining Citi's wealth business means helping shape how the world's changemakers experience service and support at every level, from affluent clients to family offices.

• Shape client servicing strategy across a global wealth business spanning Citigold, Citi Private and Wealth at Work.

• Lead and develop multiple teams, with real ownership over budget, planning and people decisions.

• Work in a hybrid arrangement with 3 days in the office and 2 days working remotely.

• Access learning and development opportunities that support long-term career growth in a global organization.

• Benefit from financial wellbeing programs and family support resources.

• Collaborate with regional and global teams on priorities that span markets and business lines.

Join Citi's wealth leadership team and drive the client servicing strategy that supports changemakers around the world.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This position falls under the Mandatory Reference Checking (MRC) Scheme, a standardised reference-checking arrangement that is designed to support the integrity of authorized institutions regulated by the Hong Kong Monetary Authority. The MRC Scheme requires an in-scope institution intending to hire an individual for certain relevant positions to conduct a mandatory reference check on that individual, by requesting information about them from each relevant former and current employer. By applying for this role, you acknowledge that your reference may be shared with other participating banks in accordance with the scheme’s principles.  For further details, please refer to the public website of HKAB.

 

------------------------------------------------------

Job Family Group:

Consumer Sales

------------------------------------------------------

Job Family:

Consumer Sales Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.