Sherwin-Williams

Global paint and coatings manufacturer

Facility Customer Service Coordinator

Customer SupportPosted on Nov 10

Full-timeMacungie, PA, USA$19.16 - $24.85 /hr

About the Job

Requirements

Must be at least eighteen years of age.
Must be legally authorized to work in the country of employment without needing employment visa sponsorship now or in the future.
Must be able to read, write, comprehend, and communicate in English.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 100 pounds occasionally.
Must have at least one year of work experience in customer service, retail, or sales.

Responsibilities

Address customer inquiries by telephone and email, providing accurate information regarding products and product applications.
Ensure high levels of customer satisfaction through excellent service.
Build positive relationships with customers.
Intake, process, and verify customer orders to ensure they are completed and documented accurately.
Build and maintain knowledge of all products to ensure effective customer recommendations.
Act as a liaison between customers, sales representatives, and store staff.
Ensure compliance with policies and procedures, including safety, loss prevention, and security.
Follow quality service standards and comply with procedures, rules, and regulations.
Assist with moving and loading product.
Operate batch tinting equipment as needed.

Desired Qualifications

Have an associate's degree or higher in Business, Sales, or Marketing.
Have at least one year of experience working as a Facility Coordinator.
Have at least three years of work experience in customer service, retail, or sales.
Have at least one year of work experience using material handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, and conveyor belts.
Have previous work experience selling paint and paint-related products.
Have prior work experience operating tinting or color-matching equipment.

The Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs.

Location: 7411 Industrial Park Way, Macungie, PA 18062
Schedule: Full-time, Monday - Friday, first shift
Compensation: $19.16 - $24.85 hourly

Job duties include contact with other employees, operating heavy machinery, and access to proprietary information, raw materials, finished merchandise, and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and vendors.

Minimum Requirements:

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend and communicate in English
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion
Must have at least one (1) year of work experience in customer service, retail, or sales

Preferred Qualifications:

Have an associate's degree or higher in Business, Sales, or Marketing
Have at least one (1) year of experience working as a Facility Coordinator
Have at least three (3) years of work experience in customer service, retail, or sales
Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)
Have previous work experience selling paint and paint-related products
Have prior work experience operating tinting or color matching equipment

#SHWSales

Address customer inquiries via telephone and email by providing accurate information regarding products and product applications
Ensure high levels of customer satisfaction through excellent service
Build positive relationships with customers
Intake, process, and verify customer orders to ensure they are completed and documented accurately
Build and maintain knowledge of all products to ensure effective customer recommendations
Act as liaison between customer, sales representatives, and store staff
Ensure compliance with policies and procedures including safety, loss prevention, and security
Follow quality service standards and comply with procedures, rules and regulations
Assist with moving and loading product
Operate batch tinting equipment, as needed

Salary Frequency: Hourly

Minimum Salary: $19.16

Maximum Salary: $24.85

About the Company

Sherwin-Williams

Global paint and coatings manufacturer

Sherwin-Williams makes paints and coatings for professional, industrial, commercial, and consumer customers. It sells branded and private-label coatings for architectural, industrial, packaging, and transportation markets, distributed through more than 5,000 company-operated stores and facilities and supplying engineered coatings to over 120 countries. Its products protect and decorate surfaces in buildings, manufacturing, packaging, and transportation, and are supported by digital access and strong customer service. The company aims to maintain leadership in the paint and coatings industry by delivering high-quality products, expanding globally, and maintaining reliable access to its solutions through partnerships.

Company size: 10,001+
Company stage: IPO
Headquarters: Cleveland, OH
Founded: 1866

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