Mandarin Oriental, Guangzhou is looking for a Guest Service Agent to join our Front Office team.
Do you want to deliver the exceptional? Work in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the exceptional, every day, everywhere.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for crafting time-enriching experiences that transform the ordinary to the exception and guests to fans.
Located in Guangzhou’s Tianhe CBD and designed by tonychi studios, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include Two MICHELIN Stars Jiang by Chef Fei, MICHELIN-Selected Restaurant Ebony, The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquillity in nine private treatment rooms.
About the job
Based within the Front Office in Guangzhou, the Guest Service Agent is responsible for The Guest Services Agent reports to Guest Service Supervisor. The Guest Service Agent is responsible for overall guest satisfaction by creating a delightful arrival and departure experiences with guests in accordance with the objectives, performance and quality standards established by the hotel. The Guest Service Agent reports to the Guest Service Supervisor.
As Guest Service Agent, you will responsible for the following duties:
As Guest Service Agent, we expect from you:
Our Commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Competitive Benefits Package.
We’re Fans. Are you?
广州文华东方酒店现诚聘宾客服务接待加入前厅部团队。
你是否渴望成就卓越?是否期望与团队协作取得成功,彰显诚信与尊重,并肩负责任?是否秉持不断成长的信念?我们诚邀你一同不懈追求,卓尔不凡。
文华东方是一家屡获殊荣的酒店集团,拥有及管理全球享负盛名的酒店、度假酒店及酒店管理式住宅,遍布全球最受欢迎的目的地,并拥有强大的发展前景。文华东方酒店集团为宾客提供融合东方魅力的21世纪奢华体验,凭借打造全球多个备受瞩目的项目而日益受到广泛认可。最为人称道的是,文华东方酒店集团致力于打造丰盈时光的体验,将平凡转变为卓越,将宾客转化为粉丝。
广州文华东方酒店位于广州市天河中央商务区核心地段,由季裕棠设计师事务所设计,提供广州城中宽敞的客房体验。酒店的米其林二星粤菜餐厅江-由辉师傅主理、米其林指南入选餐厅悦铂尼、文华饼店和The Loft酒吧为宾客提供了丰富的餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适,是这座喧嚣都市中沉思遐想和探索发现的世外桃源。
关于职位
该职位位于广州文华东方酒店前厅部,宾客服务接待负责宾客服务接待向宾客服务主管汇报,负责通过为客人提供愉快的入住、退房体验,以创造与酒店标准一致的客户满意度。宾客服务接待向宾客服务主管汇报。
作为宾客服务接待,你将负责以下职责:
作为宾客服务接待,我们期望你具备以下能力:
我们对你的承诺
学习与发展:你的成功就是我们的成功。我们为你量身定制专属的学习与发展计划,助力你在职业生涯的各个阶段持续成长。
Mostay酒店入住福利:努力工作的同时,也需要适时放松。作为#MOfamily文华东方酒店集团的一员,无论你身在何处,都可以选择入住我们集团的酒店。MOstay福利为你及你的亲友提供酒店免费住宿和优惠房价。
员工健康:平衡工作与生活至关重要。我们关注你的身心健康,并在全球范围内为所有员工提供多种健康福利和康养体验。
退休计划:你的付出,我们定当回报。我们根据你的服务年限和职位,提供不同的退休计划。
极具竞争力的福利待遇。
We’re Fans. Are you?
Mandarin Oriental Hotel Group operates a collection of luxury hotels, resorts, and residences around the world. Each property reflects the group’s oriental heritage and sense of place, delivering upscale accommodations and service to guests. The group’s core product is the management and operation of high-end hotels and residences; its properties typically feature refined design, premium amenities, and personalized guest experiences. The brand differentiates itself through its distinctive combination of luxury standards and oriental charm, with a focus on exceptional facilities, attentive staff, and consistent quality across locations, supported by a pipeline of new developments in desirable markets. The goal is to be widely recognized as the best global luxury hotel group by providing 21st-century luxury with oriental charm, growing through selective expansion while maximizing long-term profitability and shareholder value.
Company Size
10,001+
Company Stage
Acquired
Total Funding
$214.8M
Headquarters
Hong Kong
Founded
1963
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Mandarin Oriental unveils the Mayfair Countryside Edit. 15/10/2026 A five-night journey between the refined energy of Mayfair and the timeless charm of the Cotswolds, threaded throughout with Mandarin Oriental's legendary service. October 15, 2026 - Mandarin Oriental Exceptional Home, Cirencester Estate, The Cotswolds Mandarin Oriental is delighted to unveil The Mayfair Countryside Edit, an exclusive new experience pairing a two-night stay at Mandarin Oriental Mayfair, London with a three-night retreat at Mandarin Oriental Exceptional Home, Cirencester Estate, in the heart of the Cotswolds. Conceived for those who wish to move seamlessly between the energy of the city and the serenity of the English countryside, the five-night journey unites two distinguished Mandarin Oriental settings, with private luxury transfers and legendary service ensuring a seamless experience from Mayfair to the Cotswolds. MAYFAIR ELEGANCE The journey begins in the heart of Mayfair at Mandarin Oriental Mayfair, a sleek boutique hotel where art, fashion and culture converge. Guests settle into a choice of residence for up to four guests or a Deluxe Suite for two guests per suite, with each morning beginning with a curated European breakfast. From there, the day is theirs to explore, whether discovering the city's cultural landmarks or indulging in world-class shopping, before returning to the hotel for a leisurely three-course lunch at Atrium restaurant, a dramatic dining room defined by a soaring triple-height skylight and a striking marble staircase. WELLNESS & TRANQUILLITY An urban utopia in the heart of the city, Mandarin Oriental Mayfair's Spa offers each guest a bespoke wellness journey, including the Seed to Skin Natural Time for You treatment. The experience is further enriched by an exclusive one-hour private yoga and Pilates session, hosted by Laura Dodd. THE COUNTRYSIDE RETREAT From Mayfair, guests continue by private luxury car transfer to the Cotswolds for a three-night stay at Mandarin Oriental Exceptional Home, Cirencester Estate, a Georgian-style manor set within a 600-acre estate of gardens, terraces and open countryside. Days unfold with picturesque countryside walks, toasted s'mores by the fire and traditional country pursuits, from archery to mini Land Rover adventures, before evenings settle into the privacy of the estate's private cinema. A bespoke dining experience, crafted by the private chef using the finest local ingredients, completes each day - a celebration of the season in the company of loved ones. "This experience is about more than staying in two exceptional settings; it is about creating a seamless journey for our guests, where every detail has been considered to enrich their time with us, from the heart of London to the Cotswolds," said Hemal Jain, General Manager, Mandarin Oriental Mayfair, London. "By bringing together the energy of Mayfair and the tranquillity of the Cotswolds, we have created an experience that allows guests to discover two very different sides of England, seamlessly connected by the thoughtful, personalised service of Mandarin Oriental," said Philip Leighton, Head of Mandarin Oriental Exceptional Homes. THE MAYFAIR COUNTRYSIDE EDIT INCLUDES * A two-night stay at Mandarin Oriental Mayfair, with the guest's choice of Residence (up to 4 guests) or Deluxe Suite (2 guests per suite) * A three-night stay at Mandarin Oriental Exceptional Home, Cirencester Estate * Luxury car transfer from Heathrow Airport to Mayfair * Luxury car transfers from Mayfair to the Cotswolds * Breakfast and a three-course lunch dining experience for four guests at Atrium Restaurant, Mandarin Oriental Mayfair (excluding beverages) * Wellness spa treatments per guest at Mandarin Oriental Mayfair: Seed to Skin Natural Time for You (1 hour) * A private one-hour yoga and Pilates class, hosted by Laura Dodd * A private dining experience at Mandarin Oriental Exceptional Home, Cirencester Estate, to celebrate the season with loved ones * Luxurious Mandarin Oriental amenities and daily housekeeping * A dedicated concierge team available 24/7, with additional bespoke services and experiences arranged upon request About Mandarin Oriental Mayfair, London Located in one of London's most prestigious neighbourhoods, Mandarin Oriental Mayfair offers a stylish base at the crossroads of art, fashion and culture. Within walking distance of Bond Street's luxury fashion houses, Savile Row's bespoke tailors, the boutique hotel features 50 exquisitely designed rooms and suites, along with a series of apartments. It is home to Atrium Restaurant presenting modern European cuisine and Hanover Bar, on the rooftop, which serves artisanal cocktails, light bites and breathtaking views over London, while The Spa at Mandarin Oriental provides tranquillity with holistic treatments, a 25-metre indoor swimming pool, vitality pools, and fitness facilities. The overall project, comprising Mandarin Oriental Mayfair and the 77 Residences at Mandarin Oriental, is developed and owned by Clivedale London. 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Mandarin Oriental, Globe-Trotter pack fan motif into luggage collection. October 15, 2026 Each case is lined with a reworked version of Mandarin Oriental's fan motif. Image credit: Mandarin Oriental Hong Kong-based hospitality group Mandarin Oriental is teaming with British luggage maker Globe-Trotter on a line of cases and travel accessories.
Mandarin Oriental Exceptional Homes expands to 43 residences. By Newsdesk Oct 12, 2026 10:00am Mandarin Oriental's private villa rental collection now stands at 43 homes in 18 destinations after its latest round of additions, most of them in the Mediterranean. Mandarin Oriental Exceptional Homes is entering the Croatian island of Lopud and Porto Heli, Greece, for the first time, along with Tuscany and Sardinia. This is the second major expansion this year for the luxe vacation home platform. Italy accounts for much of the growth. Florence gets two homes: Villa Petrucci, within the city, and Dimora Ghirlandaio, in the hills of Impruneta, with pietra serena and terracotta interiors and views that reach the Florentine skyline. Il Cellese, a stone house on a private Chianti estate, looks out over vineyards. In Sardinia, Villa Ada and Villa Marzia both sit directly on the beach. Puglia, already in the portfolio, picks up a pair of restored trulli, Trullo delle Dame and Trullo dei Pumi. Spain sees the largest single addition, with seven villas in Marbella. Some are in the gated enclave of La Zagaleta and others in Nueva Andalucía's Golf Valley, including frontline positions on Las Brisas Golf Club. The French Riviera lineup also grows. In Asia, the collection adds Tatvani, a private estate in Chiang Rai, Thailand, where teak villas are set among rice fields with mountain views. Every home in the program is individually and privately owned. Stays come with a dedicated concierge who builds itineraries, private chef service, and daily housekeeping. "As the portfolio evolves, our focus remains on purposeful growth; introducing new destinations that broaden our global reach while preserving the intimacy, discretion and exceptional service our guests expect. This next phase reflects both the strength of the collection and our ambition for its continued expansion," Philip Leighton, head of Mandarin Oriental Exceptional Homes, said in prepared remarks.
Mandarin Oriental Exceptional Homes adds 12 new homes in Croatia, Greece, Italy, spain, and Thailand. Posted On October 9, 2026 CPP-LUXURY Mandarin Oriental 's curated collection of the world's finest private vacation homes announces a significant expansion, welcoming twelve homes to its global portfolio, now comprising 43 Exceptional Homes across 18 sought-after destinations. These additions mark an important milestone in the evolution of the collection, introducing Lopud, Porto Heli, Florence, Chianti, Sardinia and Marbella as entirely new locations, alongside further expansion in Puglia and the French Riviera. The expansion introduces Mandarin Oriental to Lopud, Croatia and Porto Heli, Greece for the first time. Florence joins the collection with Villa Petrucci and Dimora Ghirlandaio. Villa Petrucci is an elegant private retreat set within the historic Renaissance city, framing sweeping views across Florence. The villa combines cultural immersion with discreet luxury, with interiors completed following a five-year restoration led by acclaimed architect and designer Massimo Adario. Complementing this, Dimora Ghirlandaio is nestled in the rolling Tuscan hills of Impruneta, and offers an immersive blend of artistic heritage, original pietra serena and terracotta interiors, and panoramic views across Florence's iconic skyline and Chianti hills. Completing the collection in Tuscany, Il Cellese is set within a private Chianti estate, combining traditional stone architecture, vineyard views, and understated Italian elegance. The expansion also includes Villa Ada and Villa Marzia in Sardinia, rare beachfront properties with direct coastal access and uninterrupted sea views on one of the Mediterranean's most sought-after islands. In southern Italy, the portfolio further strengthens its presence in Puglia with the addition of two authentic trulli, Trullo delle Dame and Trullo dei Pumi. Each has been thoughtfully restored to honour the region's architectural heritage while delivering contemporary comfort and privacy. Marbella remains a key growth destination for the collection, marked by the introduction of seven new, design-led villas. Each property has been curated for its refined aesthetic and its expression of modern Andalusian living. Among the new additions are villas set in La Zagaleta and Nueva Andalucía's Golf Valley, including frontline positions overlooking the prestigious Las Brisas Golf Club. Expanding further into Asia, Tatvani in Chiang Rai introduces an entirely private estate set within the lush landscapes of northern Thailand, where a collection of teak-crafted villas is immersed in rice fields and mountain scenery, offering a deeply personalised retreat defined by nature, cultural immersion, and complete seclusion. Each Mandarin Oriental Exceptional Home is individually and privately owned and has been meticulously selected for its desirable location, design, and ability to deliver Mandarin Oriental's legendary service, including a dedicated concierge to curate tailored itineraries, a private chef service to craft bespoke menus, daily housekeeping, and luxurious amenities. This latest expansion reflects Mandarin Oriental Exceptional Homes' ambitious growth strategy, with continued focus on broadening its geographic reach while maintaining an uncompromising approach to quality and service for today's discerning traveller. As the portfolio evolves, its focus remains on purposeful growth; introducing new destinations that broaden its global reach while preserving the intimacy, discretion and exceptional service its guests expect. This next phase reflects both the strength of the collection and its ambition for its continued expansion. Philip Leighton, Head of Mandarin Oriental Exceptional Homes
Mandarin Oriental marks groundbreaking of Mandarin Oriental, Miami hotel and residences. 2 hours ago Mandarin Oriental honored the groundbreaking of Mandarin Oriental, Miami and The Residences at Mandarin Oriental, Miami, a significant milestone in the brand's return to one of the world's most dynamic luxury destinations. Held on Brickell Key, the ceremonial shovel-in-ground event brought together leadership from Mandarin Oriental, Swire Properties, project partners, and invited guests to celebrate the next phase of a landmark destination set to redefine luxury hospitality, residential living, and lifestyle experiences in Miami. The project builds on Mandarin Oriental's longstanding connection to the city while introducing a bold expression of the brand for the future. Central to the project is Mandarin Oriental's longstanding partnership with Swire Properties, continuing a shared history on Brickell Key. The development brings together this enduring partnership with globally renowned architecture practice KPF, whose two-tower design provides the architectural vision for the new destination. "Mandarin Oriental has undergone a significant transformation in recent years, growing our global portfolio while raising our ambitions for what we offer our guests," said Laurent Kleitman, Chief Executive of Mandarin Oriental. "We are creating hotels that are not only exceptional places to stay but destinations, bringing together outstanding dining, wellness, culture, and programming. The new development in Miami will embody that evolution, building on our longstanding connection to Brickell Key while introducing a new expression of our brand." For the groundbreaking, Mandarin Oriental brought together talent from across its global portfolio, creating a rare opportunity to experience in one evening the creativity, craftsmanship, and hospitality that distinguish the brand. The culinary journey included Pizza Omakase-inspired creations from Mandarin Oriental, Tokyo; Mediterranean flavors from Mandarin Oriental, Costa Navarino; signature desserts from Mandarin Oriental, Bangkok; and cocktails showcasing talent from Mandarin Oriental, Shenzhen and Mandarin Oriental, Vienna. The groundbreaking follows a strong market response to The Residences at Mandarin Oriental, Miami, developed by Swire Properties. Residential sales have surpassed $1.7 billion to date, including record-setting transactions and pricing. This demand underscores confidence in the project's long-term vision and reflects the continued appeal of hospitality-led residential living anchored by the Mandarin Oriental brand. "Breaking ground on The Residences at Mandarin Oriental, Miami marks another important milestone in Swire Properties' long-term vision for Brickell Key," said Tim Blackburn, Chief Executive of Swire Properties. "Our strong sales momentum reflects the project's differentiated value in South Florida's competitive luxury market - driven by its prime waterfront location, the development team's track record, the global brand recognition of Mandarin Oriental, and world-class design partners." Within Mandarin Oriental's expanding global portfolio, Miami will form part of a new generation of hotels, residences, and mixed-use destinations shaped by their locations and by a broader ambition for the guest experience. The openings of Mandarin Oriental, Mallorca, and Mandarin Oriental, Vienna in 2026, followed by Rome and Cortina in 2027, reflect this period of growth and the continued evolution of the Group's portfolio. Mandarin Oriental, Miami, and The Residences at Mandarin Oriental, Miami bring the Group's growing expertise in hospitality-led residential living to Brickell Key, combining world-class service, exceptional design, and curated lifestyle experiences within one destination. The project builds on a global portfolio of 16 Mandarin Oriental Residences in operation and a pipeline of 20 new residences set to open by 2031, including announced projects in Kanai, Riviera Maya, Grand Cayman, Puerto Rico, and West Palm Beach. In Miami, that experience supports a long-term commitment to creating a destination for residents and travelers alike... Continue reading (Members Only) - Unlock Advantages with a LHN Membership - Read more here Small tip to landing good senior-level hotel management positions in 2026 & 2027. Many of its members have remained with Leading Hoteliers since the inception of its job lead service nine years ago. They continue to renew their memberships, staying on board even after securing new positions, and for good reason. Daily, its editors dispatch bulletins detailing new job vacancies, projects, and industry shifts, including hotel launches, expansions, strategies, and market trends. Leading Hoteliers recognize that numerous long-standing, senior-level members utilize these bulletins as conversation starters, reaching out to hotel chains and potential employers, sometimes with unsolicited applications and messages. LHN endorses such proactive engagement. It's an excellent, informal method to gain early interest from prominent hotel groups and upcoming projects, indicating your interest and broadening your opportunities for intriguing interviews or discussions about potential roles, particularly at the upper echelons of management. Its editors also keep these proactive efforts in mind, shaping many bulletins to cover "new openings, new projects, and new market developments." While membership spots for 2026 are limited, it's not too late to renew.- Read more here LEADING HOTELIERS NETWORK / JOBLEAD-SERVICE