Animal Care Assistant - Cross Train Client Service Specialist

CityVet Lovers Lane is looking for Animal Care Assistants to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all. This position is a cross trained position for Animal Care Assistant and Client Service Specialist

Make pet care your purpose

The Animal Care Assistant (ACA) acts as the primary care provider for all animals under our supervision. The ACA works to ensure the professional, conscientious, compassionate care of all animals under our care at the facility are met by meeting both the physical and behavioral needs of all patients. The Animal Care Attendant provides a high standard of cleanliness to our people and their pets by frequently servicing the cages, runs and exam rooms to ensure optimal levels of sanitation.

Essential qualifications: ACA

• Lift 50 lbs to waist height
• High school diploma or GED
• At least 18 years of age at the time of hire
• Frequent standing, bending, walking, lifting, carrying, and reaching

A day in the life:

• Provide all animals with appropriate housing, bathing, walking, food, water, bedding, toys and other mental stimulation and enrichment, social interaction with humans and, where appropriate, members of their own species.
• Monitor health, physically and behaviorally, and rapidly identify any issues or changes that may require special action and report the information to the supervisor immediately.
• Accurately record and maintain patient records while the animal is under care at the facility, including vital sign measurements.

Essential qualifications: CSS

• Computer proficiency
• High school diploma or GED
• At least 18 years of age at the time of hire

A day in the life:

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.