Solidroad builds an AI-native quality assurance and training platform for customer support teams. It continuously analyzes every customer interaction across both human and AI agents to detect risk and skill gaps, and it triggers personalized coaching in real time to improve CS quality without adding headcount. The platform serves customers such as Ryanair, ŌURA, ActiveCampaign and Crypto.com, and is headquartered in San Francisco with a Dublin presence. Founded by CEO Mark Hughes and CTO Patrick Finlay, Solidroad closed a $25 million Series A in April 2026 led by Hedosophia with participation from First Round Capital, Y Combinator and Sony Innovation Fund, following a seed round in June 2025. The company’s goal is to help support teams scale quality and performance through automated evaluation and coaching, rather than relying on proportional hiring.
Company Size
11-50
Company Stage
Series A
Total Funding
$32.8M
Headquarters
Dublin, Ireland
Founded
2023
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