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Solidroad

AI-powered QA and coaching for support

Business Development Representative

Sales Development RepresentativeConfirmed live in the last 24 hours
Full-timeNo salary listedIn-person

About the Job

Requirements

  • Confidence in making cold calls to strangers.
  • Ability to write concise, clear, compelling emails.
  • Interest in experimenting with messaging and learning what works.
  • Ambition to grow into a closing role.
  • Willingness to work in person with a close-knit team in San Francisco.
  • No prior sales experience is needed; grit is valued.
  • Curiosity, hustle, and coachability are valued.

Responsibilities

  • Drive top-of-funnel activity through personalized email outreach, LinkedIn messaging, and cold calls.
  • Book qualified meetings with customer experience leaders, including Heads of Support, Vice Presidents of Operations, and Directors of Enablement.
  • Collaborate with sales and marketing teams on outbound campaigns and messaging experiments.
  • Keep HubSpot updated and clean to maintain pipeline discipline.
  • Work closely with the founders to refine the ideal customer profile and sales process.
  • Learn what it takes to grow a startup from $1 million to $10 million in annual recurring revenue.

About the Company

Solidroad

AI-powered QA and coaching for support

Solidroad builds an AI-native quality assurance and training platform for customer support teams. It continuously analyzes every customer interaction across both human and AI agents to detect risk and skill gaps, and it triggers personalized coaching in real time to improve CS quality without adding headcount. The platform serves customers such as Ryanair, ŌURA, ActiveCampaign and Crypto.com, and is headquartered in San Francisco with a Dublin presence. Founded by CEO Mark Hughes and CTO Patrick Finlay, Solidroad closed a $25 million Series A in April 2026 led by Hedosophia with participation from First Round Capital, Y Combinator and Sony Innovation Fund, following a seed round in June 2025. The company’s goal is to help support teams scale quality and performance through automated evaluation and coaching, rather than relying on proportional hiring.

Company size
11-50
Company stage
Series A
Total funding
$32.8M
Headquarters
Dublin, Ireland
Founded
2023

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