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Pfeifer & Langen

Europäischer Zuckerhersteller mit 25 Standorten

IT Service & Process Expert

IT OperationsPosted on Nov 12
Full-timeCologne, GermanyNo salary listed

About the Job

Requirements

  • A completed degree in Business Information Systems, Computer Science, Business Administration, or an equivalent qualification.
  • Several years of experience in process management, ideally in an IT-related environment.
  • Experience analyzing, designing, optimizing, and documenting business or IT processes.
  • Very good knowledge of process modeling using BPMN 2.0.
  • Practical experience with SAP Signavio or a comparable process management tool.
  • Understanding of IT service management and ITIL-oriented ways of working.
  • Experience preparing and moderating workshops, interviews, and alignment sessions.
  • Ability to structure complex relationships and bring together diverse stakeholders.
  • Strong German language skills and good English language skills.

Responsibilities

  • Identify, analyze, and prioritize relevant end-to-end processes within IT, then develop future-state processes with process owners.
  • Model and document processes using BPMN 2.0 in SAP Signavio and ensure consistent, high-quality process modeling.
  • Define and harmonize process interfaces, roles, and responsibilities, creating transparency across departments.
  • Provide subject-matter and methodological support to modelers, establish consistent standards, and promote a shared understanding of processes across the organization.
  • Prepare and moderate service and process workshops and interviews, and develop target states for services and processes with participants.
  • Validate process models with business units, identify improvement opportunities, and provide best practices, templates, and practical examples for further process development.
  • Coordinate collaboration among process, service, and application management, connecting processes with services, applications, data flows, and IT systems.
  • Apply ITIL and IT service management best practices when designing and developing IT processes, and support the definition of appropriate service-level agreements and key performance indicators.
  • Identify and assess opportunities for optimization, automation, and artificial intelligence, prioritize initiatives, and support their implementation.
  • Engage relevant stakeholders early in changes, communicate the benefits and objectives of service and process management, and support the sustainable introduction of new processes in collaboration with change management.

Desired Qualifications

  • Experience in manufacturing or a comparable corporate environment.
  • Knowledge of service design, change management, or continuous improvement.
  • Experience with process automation, process mining, or related optimization methods.

About the Company

Pfeifer & Langen

Europäischer Zuckerhersteller mit 25 Standorten

Pfeifer & Langen is a European sugar producer that processes sugar beets into refined sugar and related products. The company operates across about 25 sites in Europe and generates around 1.4 billion euros in revenue. Its products come from beets grown locally; sugar is extracted and refined through industrial processes and then packaged for sale to customers across various markets. Compared with rivals, Pfeifer & Langen emphasizes a long-standing tradition (founded in 1870), a broad European footprint, and a culture of teamwork and shared growth, aiming to responsible, steady expansion rather than rapid, flashy changes. The company’s goal is to sweeten daily life worldwide by leveraging community, responsibility, and persistent progress to grow together with its employees and partners.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Cologne, Germany
Founded
1870

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