Printec

B2C transaction technologies and services provider

Dispatcher

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBucharest, RomaniaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree, or be currently pursuing the degree.
At least 2 years of proven work experience as a dispatcher or in a relevant position.
Ability to provide online support to troubleshoot, test, repair, and service technical equipment.
Knowledge of information technology hardware.
Technical aptitude and knowledge of Windows and Office platforms.
Medium-level English literacy.

Responsibilities

Provide technical support by phone and email to internal and external clients by taking, recording, diagnosing, and resolving calls; provide technical consultancy to resolve hardware and software incidents reported by clients; report incidents to other departments involved; and track incident resolution.
Schedule on-site interventions by assigning incidents requiring client-site intervention to service engineers, and act as an interface between the client and the intervention team until the reported problem is resolved.

Dispatcher

Printec · Bucharest, Romania · Full-time · Posted 2022-10-25

Workplace: on_site

Department: Customer Services

Description

We are looking for a colleague to join the Help Desk-Printec Romania team.

If you want a stable job and to be part of a dynamic, well-organized team, with professional colleagues, from which you can learn and where you can develop professionally, come to our team!

Responsibilities

1. Providing technical support by phone and e-mail to internal and external clients: taking, recording, diagnosing and resolving telephone calls; offers technical consultancy in order to solve the hardware and software incidents signaled by the client; report incidents to other departments involved; incident resolution tracking
2. Schedule interventions that involve traveling on site: sends for solving to the service engineers the incidents that require intervention to the client; acts as an interface between the client and the intervention team until the signaled problem is solved.

Requirements

Bachelor degree or in course of obtaining the degree,
min 2 years of proven work experience as dispatcher or relevant position,
Ability to offer online support for troubleshoot, test, repair and service technical equipment,
Knowledge of IT related hardware,
Tech-savvy and knowledge of Windows and Office Platforms,
English literacy - medium level.

Benefits

Attractive salary and benefits package that includes:

Medical services
Meal vouchers
Flexible benefit package (after trial period)
Flexi-work
Work form home
Laptop and high-performance work equipment

Apply

Apply at Printec

About the Company

Printec

B2C transaction technologies and services provider

Printec creates and implements technology solutions for business-to-customer transactions across 17 countries in Central and Eastern Europe. Its offerings include payments, self-service channels, automation, logistics tech, e-commerce, security, and compliance, plus professional services to design, integrate, and tailor systems into existing environments. The company also provides maintenance and after-sales support to ensure long-term reliability. With 1,000+ professionals and partnerships with NCR Atleos, NCR Voyix, Verifone, Glory, Castles, IMTF and Worldline, Printec helps organizations improve service delivery, reduce costs, and increase operational efficiency while enabling safe, scalable transactions at scale. Its goal is to help customers grow and lead in a fast-changing digital world by blending innovation with a human-first mindset and strong regional expertise.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Moschato, Greece
Founded: 1988

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