Netomi

Enterprise AI for autonomous customer service

DevOps Engineer 1

DevOps EngineeringConfirmed live in the last 24 hours

Full-timeGurugram, Haryana, IndiaNo salary listedRemote

About the Job

Requirements

At least 2 years of experience in DevOps or a related field.
Experience with Kubernetes, including role-based access control, cluster administration, and Helm.
Experience with continuous integration and continuous delivery tools such as Jenkins, ArgoCD, or Spinnaker.
Experience with service mesh solutions such as Istio, Linkerd, or similar tools.
Hands-on experience with Amazon ECS and Terraform is mandatory.
Proficiency in scripting languages such as Python, Ruby, or Golang.
Familiarity with cloud platforms such as AWS, GCP, or Azure.
Strong understanding of system design, networking, and infrastructure management.

Responsibilities

Design, deploy, and manage Kubernetes clusters.
Configure and enforce role-based access control policies and access control mechanisms.
Optimize cluster performance and scalability.
Build, maintain, and enhance continuous integration and continuous delivery pipelines using tools such as Jenkins, ArgoCD, or Spinnaker.
Automate deployment processes to improve delivery efficiency and reduce lead times.
Develop, maintain, and optimize Helm charts for Kubernetes applications.
Ensure proper versioning and deployment strategies through Helm.
Integrate and manage service meshes such as Istio or Linkerd for service discovery, load balancing, and secure communication.
Implement observability and traffic management within the service mesh.
Write and maintain automation scripts using Python, Ruby, or Golang.
Use scripts for infrastructure provisioning, monitoring, and debugging.
Implement chaos engineering principles to test and improve system reliability.
Simulate failures and measure system resilience to ensure production readiness.
Collaborate with the software development team to deploy and operate systems.
Ensure systems run smoothly and are continuously monitored to resolve issues.

Desired Qualifications

Knowledge of and experience with chaos engineering tools such as Chaos Monkey, LitmusChaos, or Gremlin.

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the role:
We are looking for a DevOps Engineer to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.

Responsibilities

Kubernetes Management
Design, deploy, and manage Kubernetes clusters.
Configure and enforce RBAC policies and access control mechanisms.
Optimize cluster performance and scalability.

CI/CD Pipeline Development
Build, maintain, and enhance CI/CD pipelines using tools like Jenkins, ArgoCD, Spinnaker, or similar.
Automate deployment processes to improve delivery efficiency and reduce lead times.

Helm Templates
Develop, maintain, and optimize Helm charts for Kubernetes applications.
Ensure proper versioning and deployment strategies through Helm.

Service Mesh Implementation
Integrate and manage service meshes such as Istio or Linkerd for service discovery, load balancing, and secure communication.
Implement observability and traffic management within the service mesh.

Scripting and Automation
Write and maintain automation scripts using Python, Ruby, or Golang.
Leverage scripts for infrastructure provisioning, monitoring, and debugging.

(Bonus) Chaos & Resilience Engineering
Implement chaos engineering principles to test and improve system reliability.
Simulate failures and measure system resilience to ensure production readiness.

Requirements

Experience: At least 2 years in DevOps or a related field.

Tools and Technologies:
Kubernetes (RBAC, cluster administration, Helm).
CI/CD tools such as Jenkins, ArgoCD, or Spinnaker.
Service mesh solutions like Istio, Linkerd, or similar.
Hands-on experience with Amazon ECS and Terraform is a mandatory requirement for this role.

Skills:
Proficiency in scripting languages (Python, Ruby, Golang).
Familiarity with cloud platforms (AWS, GCP, Azure).
Strong understanding of system design, networking, and infrastructure management.

Bonus Skills: Knowledge and experience in chaos engineering tools like Chaos Monkey, LitmusChaos, or Gremlin.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About the Company

Netomi

Enterprise AI for autonomous customer service

Netomi provides an enterprise AI platform that automates and optimizes customer service for large-scale, regulated industries. Its agentic AI watches real-time customer journeys and proactively resolves issues across chat, email, messaging, and voice, often without human help. The platform combines proprietary natural language understanding with no-code workflow automation, enabling rapid deployment and seamless integration with legacy systems, and it offers Auto-pilot for autonomous resolution and Co-pilot to assist human agents. It handles very high request volumes, maintains strong security standards (ISO 27001, SOC2, GDPR), and partners with Adobe to embed AI into software layers, aiming to reduce support costs and improve customer satisfaction.

Company size: 201-500
Company stage: Series C
Total funding: $147.5M
Headquarters: San Mateo, CA
Founded: 2016

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