Services Product Management Specialist

Who are we?

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are now looking far a Services Product Management Specialist to join our team in Cluj-Napoca, Romania!

Low code applications are becoming a perfect solution to develop APP in Android, iOS or PWA platforms to deploy them around the globe and changing/adapting them quickly to fulfill customer expectations. Vertiv is looking for experts in Service business in the different technologies to be the reference at global level to capture the needs from the different regions and to convert those needs in the technical requirements to build the new forms. 

You will be part of an organization reporting to the Global Service Platform, that is composed by:

• Low Platform developers
• Data architect 
• Reporting programmers
• Product owners

REPORTING RELATIONSHIPS: 

This position will report directly to the Global Services Data Collection Manager, who reports to Global Service Platforms organization. 

ESSENTIAL ROLE FUNCTIONS: 

• Work with architects, Low code platforms developers and product owner to design & implement appropriate technical solutions based on the FDD (functional design document) and TDD  (Technical design document)
• Work with the LOB representatives and Service regional SME to capture the technical needs to design and improve the new forms.
• Support the design low-level technical solutions using Mendix or similar application.
• Work with the technical writers to tag the technical documentations to be used as part of the form.
• Support the process to generate the documentation for each sprint

• Validate the form that has been program by the Low code platform developer.

ADDITIONAL RESPONSIBILITIES

• Define and put in place best practices to optimize development and test effort.

INTERACTIONS: 

• R&D from different centers of expertise
• Academy organization
• IT organization
• Services Data analysts
• Services SME in the different technologies 
• Product owner for Knowledge and Data acquisition
• Low code platform developers
• Travel Required; 10% of time to visit real installations and Vertiv Center of Expertise.

POSITION ELIGIBILITY REQUIREMENTS: 

MINIMUM QUALIFICATIONS: 
Reporting Service business experts should have a specific background in Service Tools oriented to capture data during on site interventions in industries like, Utility, Telecom, Bank, Retail or any industry with thousands of sites and multiple technologies to be served, it is crucial to understand Low code platforms concept. 

In this kind of application, the human interface is crucial, and the solution needs to be oriented to minimize the effort and increase the efficiency of the onsite activity. 

• Bachelor of Science in Engineering in Mechanical or Electrical technologies.
• At least 5 years of experience working in a Service organization focused on Critical infrastructure devices like Thermal or AC power.  
• Preferred, but not mandatory - Good understanding of the standard Service cycle, from L2-L5 project Services process
• Good understanding of the standard SW development cycle, and be familiar with tools like Rally to track progress. 
• Strong Communication skills and capabilities to stablish relationships with SME located in multiple locations
• Fluent English speaker, other languages as Italian, Spanish, French or German would be a benefit.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:  Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES 

• Customer Focus 
• Operational Excellence 
• High-Performance Culture 
• Innovation 
• Financial Strength

OUR BEHAVIORS 

• Own It 
• Act With Urgency 
• Foster a Customer-First Mindset 
• Think Big and Execute 
• Lead by Example 
• Drive Continuous Improvement 
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

 Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers.

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