onsemi

Semiconductors for intelligent power and sensing

Associate Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeCarmona, Cavite, PhilippinesNo salary listed

About the Job

Requirements

A Bachelor of Science degree in Industrial Engineering or a related discipline is required.
At least 2 years of work experience in Customer Service is required; experience in a similar industry is preferred.
Must be willing to work night and rotating shifts.
Full command of written and spoken English is required.
Advanced Microsoft Office skills, especially Microsoft Excel, are required.
Knowledge of Lean Six Sigma tools and methodology is required.
Knowledge of Salesforce CRM tools is an advantage.

Responsibilities

Serve as the primary interface between onsemi and external customers.
Process customer orders to provide customer satisfaction and maximize company and customer revenue.
Collaborate with internal functional groups to ensure customer requests are handled properly and promptly.
Independently respond to correspondence, manage customer meetings, and handle complaints and requests.
Comply with Customer Service business rules, techniques, and protocols.
Provide tactical support for the Sales and Marketing team.
Lead operational excellence through continuous improvement and standardization of support services and tools.
Manage internal and external stakeholder relationships to meet operational requirements for day-to-day and long-term activities.
Collaborate with regional counterparts and proactively support their business-related activities.
Run reports using available tools and analyze data to support decision-making and identify trends.
Follow up with internal contacts for order support and work with the logistics team on urgent shipment and delivery issues.
Drive closure of exceptional requests.
Respond to customer complaints, requests, and inquiries professionally and promptly.

Primary interface of onsemi to external customers and vice versa.
Provide Customer satisfaction in processing customer orders.
Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
Independently answer correspondence, manage meetings with customers, and handle complaints and requests.
Comply with Customer Service business rules, techniques, and protocols.

Graduate of BS Industrial Engineering or related discipline
At least 2 years work experience in Customer Service, preferably in similar industry
Willing to work on night and rotating shift schedule.
Full command of English language both written and spoken
Advanced skills in Microsoft Office especially MS Excel
Knowledge in Lean Six Sigma tools and methodology
Good analytical thinking
Technology savvy
Knowledge in Salesforce CRM tools is an advantage.

Provide tactical support for Sales and Marketing team.
Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
Provide customer satisfaction in order management to maximize both the company and customer revenue.
Run reports using available tools and analyze the data in order to make decision and or identify trends.
Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
Drive closure of exceptional requests.
Respond to customer complaints, requests, and inquiries in a professional and timely manner.
Comply with Customer Service business rules, techniques, and protocols

About the Company

onsemi

Semiconductors for intelligent power and sensing

onsemi designs and manufactures semiconductors with a focus on intelligent power and sensing technologies for automotive and industrial markets. Its products include power management ICs and sensors that regulate energy, monitor conditions, and provide control signals for EVs, ADAS, factory automation, robotics, and energy infrastructure. The company differentiates itself by its specialized emphasis on intelligent power and sensing across both sectors and through its direct OEM relationships and global distributor network. Its goal is to improve energy efficiency and enable smarter, more capable systems for electrification, autonomy, and sustainable energy solutions.

Company size: 10,001+
Company stage: IPO
Headquarters: Scottsdale, AZ
Founded: 1999

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