Operations Manager
Transcom
Operations Manager
Transcom
Outsourced AI-driven CX solutions provider
Transcom is a global community of customer experience experts – nimble, driven, and committed to the brands we serve. Join us as an Operations Manager, where you’ll lead new client accounts, drive growth, and collaborate with top-performing teams to deliver outstanding results. Ready to make an impact? Apply now and let’s start something brilliant!
What's in it for YOU!
International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
Continuous development through our internal learning platforms and external training
Modern and comfortable office and relaxing spaces to take a break;
Flexible work schedule
Life-work balance
On-site working model
Corporate benefits and discounts
To be successful in this role, the following is needed:
Previous experience of CX and/or BPO environment at Operations Manager or similar level
Experience in Team management
Able to manage profit and loss
Strong verbal and written communication skills
Ability to build lasting relationships with internal stakeholders
Skilled at working with clients and their needs
Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.
C1 or native written and spoken proficiency in Spanish and English.
Additional languages such as German or Dutch would be a bonus.
Closing date for applications is Sunday 11th October 2026.
Please include a full CV in English.
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.
Explore more opportunities at Transcom