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Odaseva

Salesforce data governance, protection, compliance

Tier 2 Support Specialist

Full-TimeUpdated on 10/23/2026
$90k - $100k/yr
Senior
New York, NY, USA
Remote
Customer Experience & SupportCustomer Support

About the job

Requirements
  • At least 6 years of experience resolving technical issues for clients in a support environment, ideally for a software-as-a-service company.
  • Background establishing and building lasting customer relationships and/or customer support experience.
  • Ability to multitask between calls, emails, and open cases to resolve issues.
  • Ability to thrive under tight deadlines.
  • Ability to work in a diverse team environment.
  • Comfort presenting ideas internally and to client stakeholders.
  • Time and priority management skills.
  • Communication skills.
  • Salesforce certifications.
  • Full professional proficiency in English.
Responsibilities
  • Respond to support tickets and inquiries through phone, email, and live chat.
  • Handle escalated cases by working cross-functionally with research and development, Product, and Customer Success Management.
  • Provide customers with regular updates on tickets and open issues.
  • Communicate with Support Tier 1 and Tier 3 to troubleshoot and resolve issues.
  • Work with the Managed Backup Services team to implement, monitor, and optimize backup plans.
  • Assist with quality assurance for bugs and new features by consistently testing platform functionality.
  • Assist in managing the knowledge base to help clients find answers to frequently asked questions.
  • Support other members of the team as needed.

About the company

Odaseva provides data governance for Salesforce, offering backup and restore (data protection), data compliance (GDPR, CCPA), and data operations (automation and data quality) for large enterprises and nonprofits. It delivers a subscription-based suite that integrates with Salesforce to automatically back up data, enable quick recovery, enforce regulatory compliance, and automate data-management tasks to improve data quality and speed up innovations. Differentiation comes from focusing on Salesforce data governance at scale, combining protection, compliance, and operations in a single platform with customizable solutions for large organizations. The company aims to help customers protect, govern, and optimize their Salesforce data to stay compliant and operate efficiently.

Company Size

51-200

Company Stage

Series C

Total Funding

$91.1M

Headquarters

San Francisco, California

Founded

2012

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Simplify's Take

What believers are saying

  • Odaseva's website, updated September 2, 2026, claims 100 million users secured.
  • October 2025 Alibaba Cloud and Financial Services Cloud launches open China and banking demand.
  • 2025-2026 customer proof points, including CarMax and REA Group, validate enterprise adoption and renewal momentum.

What critics are saying

  • Salesforce bundling or expanding native protection crushes Odaseva's standalone backup pricing by 2027.
  • G2's August 2026 comparisons show Salesforce Backup & Recover outranking Odaseva on setup.
  • Customer concentration on Salesforce creates existential platform risk if Salesforce changes APIs, licensing, or partnerships.

What makes Odaseva unique

  • Odaseva deeply specializes in Salesforce, unlike generic backup vendors like Veeam or Druva.
  • 2025 Dreamforce launches added Data Edge, zero-trust encryption, and multi-CRM integration.
  • Odaseva serves regulated global enterprises, including DoorDash, Michelin, MYOB, and Schneider Electric.

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Benefits

  • Flexible Work Hours

Growth & Insights and Company News

6 month growth

1%

1 year growth

0%

2 year growth

4%
Money Compass
Oct 19th, 2026
Cohesity appoints Matthew Johnston as Senior Director, Partner Sales, Asia Pacific and Japan.

Cohesity appoints Matthew Johnston as Senior Director, Partner Sales, Asia Pacific and Japan. SINGAPORE, Oct. 19, 2026 /PRNewswire/ - Cohesity, the leader in AI and data security, today announced the appointment of Matthew Johnston as Senior Director, Partner Sales, Asia Pacific and Japan (APJ). In his new role, Johnston will lead Cohesity's partner and channel go-to-market strategy across the region, driving growth through the Cohesity Aspire Partner Programme. Johnston's appointment underscores Cohesity's expanding investment in strengthening its partner ecosystem across the Asia Pacific and Japan region. Johnston's new role comes as organisations are prioritising data resilience and security as core parts of their digital transformation strategies, with data sovereignty compliance and business resilience rapidly accelerating board-level priorities across the region. Reporting directly to Peter Hanna, Vice President of Sales and General Manager, Asia Pacific and Japan, at Cohesity, Johnston will be responsible for driving the delivery of best-in-breed data resilience and security solutions across Australia, New Zealand, Singapore and the wider ASEAN region, Korea, Japan, Hong Kong and Taiwan, while expanding new GTM partner programmes and partnerships to maximise alignment with customers' most pressing cyber resilience challenges. "Matthew's appointment reflects our continued commitment to deepening Cohesity's partner ecosystem across one of our fastest-growing global regions," said Peter Hanna, Vice President of Sales and General Manager, Asia Pacific and Japan, at Cohesity. "He brings a rare combination of regional expertise, executive sales leadership and deep channel relationships with our most significant multi-national partners. I'm confident he will play a pivotal role in developing our channel ecosystem and helping our customers across APJ strengthen their data resilience and security capabilities. We're thrilled to welcome him to the team, and 'selling with' our entire ecosystem." Johnston brings more than two decades of pan-regional industry leadership experience across Asia Pacific, most recently as Chief Revenue Officer at Odaseva, where he led global sales, marketing, business development, solutions engineering, and alliances. Prior to Odaseva, Johnston held senior regional leadership roles at VMware, Commvault, Dell Software, and Quest Software, including Area Vice President, ASEAN & Korea at Commvault, where he doubled the region's revenue in under three years, and General Manager, Systems Management, APJ at Dell Software. "Data has never been more critical to how organisations operate, and never more exposed to risk," said Johnston. "I'm looking forward to building on Cohesity's clear market leadership momentum across Asia Pacific and Japan, by working strategically with our partners to help our joint customers strengthen their data resilience and security posture. As agentic AI deployment accelerates, the ability to protect, and secure, the data that drive those new, business critical workflows, will only become more essential to how our customers maintain secure, compliant and efficient operations." About Cohesity Cohesity protects, secures, and provides insights into the world's data. As the leader in AI and data security, Cohesity helps organisations strengthen resilience, accelerate recovery, and reduce IT costs. With Zero Trust security and advanced AI/ML, Cohesity Data Cloud is trusted by customers in more than 140 countries, including two-thirds of the Global 500. Cohesity is also backed by industry leaders such as NVIDIA, Amazon, Google, IBM, Cisco, and HPE. Cohesity is certified as a Great Place to Work in multiple countries. Follow Cohesity on LinkedIn and visit www.cohesity.com to learn more. SOURCE Cohesity

FinSMEs
Jun 27th, 2024
Odaseva Raises $54M in Series C Funding

Odaseva, a San Francisco, CA-based provider of an enterprise data security platform for Salesforce, raised $54M in Series C funding.

PR Newswire
Jun 27th, 2024
Odaseva Raises $54M for Expansion

Odaseva, a leading enterprise data security platform for Salesforce, has raised $54 million in a Series C round, bringing total funding to over $90 million. The round was led by Silver Lake Waterman with participation from existing and new investors. The funds will support product innovation, expansion into new markets, and enhancements in data security and Zero Trust offerings. This follows significant customer growth and aims to maintain Odaseva's leadership in the industry.

Odaseva
Dec 13th, 2023
Odaseva Launches Managed Services Provider Partner Program Following Surge in Demand

SAN FRANCISCO, November 15, 2022 - Odaseva, the leading enterprise data protection platform for Salesforce, has launched its Managed Services Provider (MSP) Partner Program to meet rapidly growing demand for its platform, which is centered on data protection, privacy, and automation.

Odaseva
Dec 13th, 2023
Odaseva Appoints New Chief Revenue Officer

SAN FRANCISCO, CA, MARCH 30, 2021 - Odaseva, the leading data management platform purpose-built to help the world's largest and most ambitious Salesforce customers keep their data protected, today announced the appointment of Eleanor Treharne-Jones as Chief Revenue Officer.