Account Executive - Group Sales

Account Executive, Group Sales

• Organization: Florida Panthers Hockey Club
• Department: Ticket Sales
• Reports To: Sr. Manager, Group Sales
• FLSA Status: Exempt (Salaried)
• Employment Type: Full-Time
• Location: Amerant Bank Arena, Sunrise, FL — On-Site, Not Remote-Eligible
• Schedule: Flexibility required for evenings, weekends, and holidays as required by game and event schedules

Job Summary

The Florida Panthers and Amerant Bank Arena are seeking a driven and energetic Account Executive, Group Sales. In this fast-paced, competitive, and rewarding environment, this individual will be responsible for prospecting and selling group ticket packages to South Florida businesses, membership organizations, and clubs, creating a unique, first-class experience for every client.

The Account Executive, Group Sales will play a key role in maximizing revenue, building lasting client relationships, and driving annual event programming through both prospected leads and internal campaigns within the Florida Panthers database. This individual will oversee specific categories and leverage a full menu of ticket products — including season, suite, concert & event, and partial ticket packages — as well as various Fan Experience Packages to surpass sales goals. This is an on-site, full-time role reporting to the Senior Manager of Group Sales.

Essential Duties & Responsibilities

Sales Strategy

• Collaborate with the Senior Manager and Manager of Group Sales to develop and implement targeted sales strategies for group ticket packages across Florida Panthers games and Amerant Bank Arena events
• Execute sales campaigns that drive new business, renewals, and upselling opportunities by leveraging market insights, client feedback, and competitive analysis
• Conduct proactive outbound sales efforts — including phone calls, emails, and in-person appointments — to prospect, generate leads, and close new business
• Identify and pursue new business opportunities through cold calling, networking, referrals, and community engagement with South Florida businesses, schools, membership organizations, and clubs

Client Relations & Service

• Service and cross-sell existing group ticket clients to grow account base through repeat business, referrals, and upgrades
• Conduct in-venue appointments and group experience tours to assist in closing new business and showcasing the full scope of group offerings and Fan Experience Packages
• Handle incoming inquiries from sales prospects and existing clients with professionalism and urgency
• Maintain a high level of customer service through phone calls, emails, written communication, and in-person interactions both in and out of the office
• Participate in game day activities, including working sales tables and other assigned game day duties, to support ticket sales and service initiatives

Operations & Reporting

• Complete 70+ touchpoints daily consisting of calls, emails, text messages, appointments, and other outreach activities
• Follow organization process when using CRM and ticketing platforms (Unify, SeatGeek, Salesforce) to manage pipelines, track engagement, and ensure accurate reporting
• Oversee assigned group categories and optimize inventory to identify and communicate potential gaps to leadership, ensuring full utilization of all group products
• Meet or exceed assigned sales goals for all ticket products, including weekly, monthly, and game-by-game targets; provide regular updates to the Senior Manager of Group Sales on pipeline progress and revenue performance
• Assist with other projects, tasks, and events as assigned

Qualifications

• Experience: Previous experience in sales, preferably within sports, live entertainment, or hospitality; a proven ability to meet or exceed revenue targets in a fast-paced, high-volume environment is strongly preferred
• Sales Skills: Demonstrated success in prospecting, pipeline management, and closing new business, with a strong understanding of the consultative sales process and the ability to identify and capitalize on cross-selling, upselling, and renewal opportunities across group ticket products
• Client-Focused: Genuine commitment to delivering exceptional client experiences, building long-term relationships with businesses, schools, membership organizations, and clubs, and maintaining a high standard of service that drives retention and loyalty across a diverse client base
• Communication Skills: Strong interpersonal, verbal, and written communication abilities, with the confidence to present group ticket products effectively in both one-on-one and group settings; bilingual in English and Spanish preferred
• Technical Proficiency: Familiarity with ticketing platforms (SeatGeek, Unify) and Salesforce CRM preferred; proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) required
• Organization & Time Management: Highly detail-oriented with the ability to manage multiple priorities, accounts, and deadlines simultaneously in a dynamic, event-driven environment
• Core Competencies: Strong work ethic, ability to thrive in adversity, and a collaborative mindset that contributes positively to team culture
• Flexibility: Willingness and ability to work evenings, weekends, and holidays as required by game and event schedules
• Education: Bachelor's degree in Business, Marketing, Sports Management, or a related field preferred

Position Type / Expected Hours of Work

This is a full-time exempt (salaried) position. This role is not eligible for remote work. Must be able to work flexible hours, nights, weekends, and holidays as needed.