R

Rocket Lab Corporation

Builds rockets, satellites and space components

IT Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeAuckland, New ZealandNo salary listed

About the Job

Requirements

  • At least 2 years of experience in IT support and a high school diploma.
  • Exposure to most, and solid operational experience in at least two, of the following: Windows or Linux desktop operating systems, including imaging, maintenance, and troubleshooting; PC hardware, including desktop PC assembly and disassembly; networking infrastructure and basic TCP/IP and DNS troubleshooting; a scripting language; Active Directory and Group Policy.

Responsibilities

  • Carry out day-to-day IT support and service functions by interacting with staff, answering inquiries, and handling complaints effectively.
  • Track and update support desk incident, request, problem, change, and project tickets, along with other documentation.
  • Serve as the point of contact for onboarding new hires to ensure they are set up and productive from day one.
  • Participate in continuous improvement of service, IT systems, and processes.
  • Travel domestically occasionally as required.
  • Work flexible shifts, including evenings and weekends, and participate in an on-call rotation as needed.

Desired Qualifications

  • Certifications in CompTIA A+ or ITIL.
  • Experience with cloud-based technologies, including Azure, AWS, or O365.
  • Familiarity with virtualization technologies and public or private cloud environments.
  • Familiarity with common AI platforms; ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to use AI and automation to improve service delivery and operational efficiency.
  • Experience with Infrastructure as a Service and Infrastructure as Code tools such as Ansible and Terraform.
  • Problem-solving and analytical skills, including the ability to see the big picture and make connections.
  • Experience participating in and supporting a medium-to-complex, end-to-end IT project through requirements gathering, planning, implementation, testing, stakeholder coordination, and ongoing operational support.

About the Company

Rocket Lab Corporation

Builds rockets, satellites and space components

Rocket Lab builds and launches rockets, designs satellites and sells spacecraft components for commercial operators, governments and defense customers. Its Electron rocket carries small satellites on dedicated missions, while its Space Systems business supplies complete spacecraft and the hardware and software needed to operate them. Customers pay for launch services, satellite development, component sales and mission support, giving the group business beyond sending its own rockets into space. The company is developing Neutron, a larger reusable rocket intended for constellation deployment and other heavier missions. Rocket Lab's operating business began in 2006 and the group is headquartered in Long Beach, California.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Long Beach, CA
Founded
2006

Recently Posted Jobs

Explore more opportunities at Rocket Lab Corporation

See more jobs