O

Oportun

Provides affordable personal and auto loans

Bilingual Contact Center Agent

Full-TimeUpdated on 10/14/2026
No salary listed
Entry
Leon, Guanajuato, Mexico
In PersonMust currently reside in León, Guanajuato.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Applicants must be at least 18 years old.
  • Applicants must be fluent in English and Spanish.
  • Intermediate computer skills are required.
  • Applicants must be comfortable navigating multiple systems and web-based applications.
  • Basic knowledge of Microsoft Office is required.
  • Minimum education is Middle School.
  • Applicants must currently reside in León, Guanajuato.
  • Applicants must be available to work full-time, including rotating shifts and weekends.
  • Strong communication, problem-solving, and customer service skills are required.
  • Applicants must have strong active listening and problem-solving abilities.
  • Applicants must be able to multitask in a fast-paced environment.
Responsibilities
  • Provide customer support to English- and Spanish-speaking customers through inbound and outbound phone calls.
  • Answer customer questions and resolve account-related inquiries.
  • Identify customer needs and provide accurate solutions while following company policies and procedures.
  • Meet quality, compliance, and productivity goals.
  • Represent the company's values in customer interactions.
Desired Qualifications
  • Previous experience in a call center, sales, or collections is preferred.

About the company

Oportun provides affordable personal and auto loans to underserved communities across 12 states, operating in consumer finance with a focus on responsible lending. Its loans feature flexible terms and competitive interest rates, designed to fit customers’ financial situations. The company underwrites loans using advanced data analytics to assess creditworthiness, including individuals with limited or no credit history, enabling access to credit where traditional banks may not. Revenue comes from interest and associated fees. Unlike lenders that rely on traditional credit scores alone, Oportun prioritizes financial inclusion and tailored lending options to help customers improve their financial health.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Redwood City, California

Founded

2005

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Simplify's Take

What believers are saying

  • Q2 2026 revenue reached $233 million, with $49 million adjusted EBITDA and seven GAAP-profit quarters.
  • On August 5, 2026, Oportun cut charge-off guidance to 11.7% and raised EBITDA.
  • Bill Franklin, Sean Rowles, and Scott Scheirman joined in 2026, strengthening finance and risk oversight.

What critics are saying

  • Revenue stayed substantially flat for 2026, showing growth depends on tighter underwriting, not demand.
  • Oportun began pricing above 36% in July 2026, inviting CFPB and state scrutiny.
  • A renewed charge-off spike would force funding stress and jeopardize Oportun’s survival.

What makes Oportun unique

  • Oportun’s July 2026 risk-based pricing finally prices thin-file borrowers by actual repayment risk.
  • Its bilingual, omnichannel model spans digital, retail, and contact center channels under Doug Bland.
  • Smart Bills and Set & Save tie lending, savings, and budgeting into one product.

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Benefits

401(k)

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
MarketBeat
Sep 28th, 2026
Oportun Financial eyes stronger 2026 as credit quality, profits improve.

Oportun Financial eyes stronger 2026 as credit quality, profits improve. September 28, 2026 Key points. * Oportun reported stronger second-quarter results, with revenue of $233 million, adjusted EBITDA of $49 million and adjusted EPS of $0.42, all ahead of or above year-ago levels. The company has delivered seven consecutive quarters of GAAP profitability. * Credit performance and balance-sheet health improved: the annualized net charge-off rate fell to 12%, borrowing costs declined to 6.3%, leverage dropped to 6.5 times, and unrestricted cash rose to $140 million. * Oportun raised its adjusted EBITDA outlook by $10 million to $168 million and expects 2026 to strengthen in the second half, while maintaining tight underwriting and expanding risk-based pricing to support durable, risk-adjusted growth. * MarketBeat previews the top five stocks to own by October 1st. Oportun Financial NASDAQ: OPRT said it has built a more resilient earnings platform through sustained profitability, improving credit performance, lower funding costs and stronger liquidity, while shifting its focus toward durable risk-adjusted growth. Speaking at the Sidoti September Small-Cap Virtual Conference, Senior Vice President of Investor Relations Dorian Hare said the consumer lender has posted seven consecutive quarters of GAAP profitability and expects a stronger second half of 2026 than the first half, based on guidance issued Aug. 5. Oportun provides unsecured personal loans, auto-secured personal loans and its Set & Save savings product to thin-file and no-file, low- to moderate-income consumers. Since its founding in 2005, the company said it has originated approximately 8 million loans, extended about $23 billion in credit and helped 1.3 million members build credit histories. Leadership changes and product strategy. Hare highlighted several additions to Oportun's executive team. Doug Bland became chief executive officer in April after previously serving as a senior executive at PayPal, where he oversaw consumer businesses including Global Credit and Venmo. The company hired Sean Rowles, also formerly of PayPal, as chief risk officer in June. Bill Franklin joined as chief financial officer in September after serving as senior vice president and CFO of Consumer Banking at Discover Financial Services. Oportun also appointed Bernardo Martinez, most recently at SoFi, as chief retail and sales officer, and Garrett Hope, most recently at PayPal, as chief product officer. The company's unsecured personal-loan business remains its largest and most profitable segment. For loans originated during the second quarter, Oportun reported an average unsecured loan size of approximately $3,400, an average term of 27 months and a weighted average annual percentage rate of 35.7%. Auto-secured personal-loan originations increased 15% year over year in the second quarter and represented 9% of Oportun's portfolio, compared with 7% a year earlier. The average secured loan was about $6,600, with a 35-month average term and a weighted average APR of 33.4%. Hare said secured loans have generated substantially lower average losses than unsecured loans and are expected to produce about twice as much revenue per loan. Credit discipline and risk-based pricing. Oportun launched risk-based pricing in July, allowing it to more precisely differentiate loan terms by risk tier. Hare said the initiative is intended not only to price higher-risk loans appropriately, but also to retain lower-risk returning members by offering more competitive pricing where appropriate. Discover more Stock Market News The company began pricing certain loans above 36% in July, according to Hare. It also signed Column as a new bank partner in July and continues to work with Pathward. Hare said Oportun tightened underwriting after learning that rapid new-member growth through online affiliate channels contributed to weaker loan vintages during the 2022-2023 period. The company exited those channels and has maintained a tighter credit posture. The first-six-month bad rate has been about 6% over the past five quarters, compared with roughly 15% for the challenged vintages, he said. Oportun's annualized net charge-off rate improved 65 basis points sequentially to 12% in the second quarter, ahead of its guidance range of 12.2% plus or minus 13 basis points. The company's third-quarter guidance midpoint calls for an 11% annualized net charge-off rate, which would represent another sequential improvement and its lowest level in four years. Second-Quarter results and balance sheet progress. Second-quarter revenue totaled $233 million, exceeding Oportun's guidance range of $227 million to $232 million. Adjusted EBITDA was $49 million, above guidance of $34 million to $39 million and up 56% from a year earlier. GAAP earnings per share were $0.17, up 21% year over year, while adjusted EPS was $0.42, up 35%. The company generated adjusted return on equity of 20.5% in the second quarter, within its 20% to 28% target range and 463 basis points above the prior-year period. * Cost of debt declined to 6.3% from 8.6% a year earlier. * The adjusted operating-expense ratio improved to 12.8% of owned principal balance from 13.3%. * Debt-to-equity leverage declined to 6.5 times from 7.3 times a year earlier and from a peak of 8.7 times in the third quarter of 2024. * Second-quarter interest expense fell 30% year over year to $42 million. * Unrestricted cash increased by $43 million from the prior-year quarter to $140 million. During the second quarter, Oportun repaid $30 million of high-cost corporate debt, reducing the remaining principal balance to $135 million. Since the facility began in October 2024, corporate debt repayments have totaled $100 million, generating $15 million in annualized run-rate interest savings, Hare said. Outlook. On Aug. 5, Oportun lowered its full-year annualized net charge-off rate midpoint outlook by 20 basis points to 11.7%. It raised its adjusted EBITDA midpoint by $10 million to $168 million, representing expected growth of 13%, and reiterated adjusted EPS guidance of $1.50 to $1.65, representing expected growth of 16%. The company expects full-year 2026 revenue to be substantially flat from 2025 as it maintains a tight credit posture amid macroeconomic uncertainty affecting its customer base. Hare said Oportun expects to approach six times leverage by year-end and to improve upon its first-half adjusted ROE of 15.66%, exceeding its 17.5% adjusted ROE reported for full-year 2025. About Oportun Financial (NASDAQ:OPRT). Oportun Financial Corporation is a financial technology company that provides credit and other financial services to consumers who may have limited access to traditional banking products. The company focuses on using technology and data-driven underwriting to offer more accessible and affordable financial solutions. Oportun's products have included unsecured personal loans, credit cards and savings services. Its personal loans are designed to provide borrowers with installment financing for needs such as debt consolidation, home expenses and unexpected costs. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Before you consider Oportun Financial, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and Oportun Financial wasn't on the list. While Oportun Financial currently has a Hold rating among analysts, top-rated analysts believe these five stocks are better buys. Discover the next wave of investment opportunities with our report, 7 Stocks That Will Be Magnificent in 2026. Explore companies poised to replicate the growth, innovation, and value creation of the tech giants dominating today's markets. Continue following MarketBeat

GlobeNewswire
Sep 21st, 2026
Oportun appoints Bernardo Martinez as Chief Retail and Sales Officer and Garrett Hope as Chief Product Officer.

Oportun appoints Bernardo Martinez as Chief Retail and Sales Officer and Garrett Hope as Chief Product Officer. Experienced consumer financial services and product leaders will deepen member relationships and advance Oportun's mission of expanding access to responsible financial services. SAN MATEO, Calif., Sept. 21, 2026 (GLOBE NEWSWIRE) - Oportun (Nasdaq: OPRT), a mission-driven financial services company, today announced that Bernardo Martinez has joined the Company as Chief Retail and Sales Officer and Garrett Hope has joined as Chief Product Officer. Martinez will lead the functions that shape Oportun's member experience across its digital, retail and contact center channels. Hope will lead product strategy and development, helping the Company deliver products and experiences that support members throughout their financial journey. Both executives will report to Doug Bland, Chief Executive Officer of Oportun. "Bernardo and Garrett are accomplished leaders who understand how to build member-centered businesses and products at scale," said Bland. "Their appointments round out the organizational changes we have made to position Oportun for its next phase of execution. Bernardo brings a deep understanding of the financial needs of consumers, while Garrett has led consumer product development across some of the world's most recognized digital platforms. Together, they will help us deepen member relationships, sharpen our product focus, and deliver responsible financial products and experiences that support our members' progress." Martinez brings more than 25 years of experience across consumer and small business financial services, lending, channel management and product development. Martinez was most recently at SoFi, where he led strategy, product development, and operations across the insurance, employee financial wellness platform, small business financial services, and consumer marketplace businesses. Prior to SoFi, Martinez led strategy, product development and operations for PayPal's microbusiness and global merchant lending businesses. Martinez has also held leadership roles at Funding Circle, Banco del Progreso, and Bank of America. "Oportun's mission and its bilingual, omnichannel approach represent a unique opportunity to expand access to responsible financial services in the communities we serve," said Martinez. "I am excited to join Doug and the team and to help make every interaction with Oportun responsive to the financial needs of our members." Hope brings 20 years of experience building consumer technology and marketplace products. Hope was most recently at PayPal, where he led end-to-end product development for consumer products and platforms, including the PayPal and Venmo apps. Prior to PayPal, Hope served in product leadership roles at Google and Expedia Group/Vrbo. "Oportun has a meaningful opportunity to innovate its product set towards helping its members advance their financial goals," said Hope. "I look forward to working with Doug and the leadership team to build simple and effective experiences that meet members where they are and enable informed financial decisions." About Oportun Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. For more information, visit oportun.com. Forward-Looking Statements This press release contains forward-looking statements. These forward-looking statements are subject to the safe harbor provisions under the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. All statements other than statements of historical fact contained in this press release, including statements regarding Oportun's leadership team, strategy, member experience, product development, growth, execution, and future performance, are forward-looking statements. These statements involve known and unknown risks, uncertainties, assumptions, and other factors that could cause actual results to differ materially from those expressed or implied by the forward-looking statements. These risks and uncertainties include those risks described in Oportun's filings with the Securities and Exchange. These forward-looking statements speak only as of the date on which they are made and, except to the extent required by federal securities laws, Oportun disclaims any obligation to update any forward-looking statement to reflect events or circumstances after the date on which the statement is made or to reflect the occurrence of unanticipated events. Investor Contact Dorian Hare (650) 590-4323 [email protected] Media Contact Michael Azzano Cosmo PR for Oportun [email protected] (415) 596-1978

Associated Press
Sep 8th, 2026
Oportun appoints Bill Franklin as CFO to drive financial strategy

Oportun, a mission-driven financial services company, has appointed Bill Franklin as chief financial officer, effective 8 September 2026. Franklin will lead the finance organisation and work with executive leadership to advance financial strategy and long-term value creation. Franklin brings over 20 years of financial leadership experience. He most recently served as senior vice president and chief financial officer of Consumer Banking at Discover Financial Services, where he oversaw financial planning and analysis for consumer lending and deposit businesses. He previously held roles as assistant treasurer and head of investor relations at Discover. Chief executive officer Doug Bland praised Franklin's strategic finance leadership and consumer financial services expertise. Since inception, Oportun has provided more than $22.7 billion in credit.

GlobeNewswire
Sep 8th, 2026
Oportun names Bill Franklin as Chief Financial Officer.

Oportun names Bill Franklin as Chief Financial Officer. Seasoned financial services executive brings deep consumer lending and public markets expertise to advance Oportun's mission and profitable growth. SAN MATEO, Calif., Sept. 08, 2026 (GLOBE NEWSWIRE) - Oportun (Nasdaq: OPRT), a mission-driven financial services company, announced that Bill Franklin has joined the Company as Chief Financial Officer, effective today, September 8, 2026. Franklin will lead Oportun's finance organization and partner with the executive leadership team to advance the Company's financial strategy, operating discipline, and long-term value creation. "Bill brings an ideal combination of strategic finance leadership and deep consumer financial services experience, alongside a strong understanding of the public markets," said Doug Bland, Chief Executive Officer of Oportun. "He is a thoughtful, disciplined operator who knows how to set financial strategy in order to drive business performance. I am delighted to welcome Bill to Oportun at this pivotal moment, with our focus on building a durable, profitable growth engine." Franklin brings more than 20 years of financial leadership experience with increasing levels of responsibility in financial planning and analysis, capital markets, investor relations, and corporate development. At Discover Financial Services, he served as Senior Vice President and Chief Financial Officer of Consumer Banking overseeing financial planning and analysis for Discover's consumer lending and deposit businesses, including personal loans. He previously held leadership roles as Assistant Treasurer and Head of Investor Relations. "Oportun's differentiated platform, and the opportunity to create sustainable value are compelling," said Franklin. "I am excited to join Doug and the team and look forward to helping the Company accelerate its mission, empowering its members to build a better future." About Oportun Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. For more information, visit oportun.com. Investor Contact Dorian Hare (650) 590-4323 [email protected] Media Contact Michael Azzano Cosmo PR for Oportun [email protected] (415) 596-1978 Company Profile Oportun Financial Corporation Industry: Financials Website: https://oportun.com Recommended reading.

MarketBeat
Aug 14th, 2026
Q3 EPS estimates for Oportun Financial increased by Sidoti.

Q3 EPS estimates for Oportun Financial increased by Sidoti. August 14, 2026 Key points. * Sidoti raised Oportun Financial's Q3 2026 EPS estimate to $0.43 from $0.34, while forecasting $1.28 EPS for FY2026 and $1.60 for FY2027. * Analyst sentiment remains mixed: Oportun has a consensus rating of "Hold" and an average price target of $7.33, although Stephens raised its target to $8.00 and Wall Street Zen upgraded the stock to "strong-buy." * Oportun recently beat quarterly expectations, reporting $0.42 EPS versus the $0.33 consensus and revenue of $233.23 million versus $230.68 million; institutional investors own 82.70% of the company's shares. * Five stocks to consider instead of Oportun Financial. Oportun Financial Corporation (NASDAQ:OPRT - Free Report) - Equities research analysts at Sidoti boosted their Q3 2026 earnings estimates for Oportun Financial in a note issued to investors on Thursday, August 6th. Sidoti analyst B. Mccarthy now anticipates that the company will post earnings of $0.43 per share for the quarter, up from their prior forecast of $0.34. The consensus estimate for Oportun Financial's current full-year earnings is $1.35 per share. Sidoti also issued estimates for Oportun Financial's Q4 2026 earnings at $0.52 EPS, FY2026 earnings at $1.28 EPS, Q1 2027 earnings at $0.28 EPS, Q2 2027 earnings at $0.37 EPS, Q3 2027 earnings at $0.46 EPS, Q4 2027 earnings at $0.49 EPS and FY2027 earnings at $1.60 EPS. A number of other equities analysts also recently issued reports on OPRT. Stephens upped their price target on Oportun Financial from $7.00 to $8.00 and gave the company an "overweight" rating in a report on Thursday, August 6th. Wall Street Zen upgraded shares of Oportun Financial from a "hold" rating to a "strong-buy" rating in a research note on Saturday, August 8th. Finally, Weiss Ratings reiterated a "sell (d+)" rating on shares of Oportun Financial in a research report on Wednesday, June 24th. Two analysts have rated the stock with a Buy rating, two have given a Hold rating and one has assigned a Sell rating to the company's stock. Based on data from MarketBeat.com, Oportun Financial currently has a consensus rating of "Hold" and an average price target of $7.33. Oportun Financial price performance. Oportun Financial stock opened at $7.64 on Friday. The stock's fifty day moving average is $5.84 and its two-hundred day moving average is $5.42. The stock has a market cap of $351.36 million, a PE ratio of 19.10 and a beta of 1.22. Oportun Financial has a 1-year low of $4.03 and a 1-year high of $8.30. Oportun Financial (NASDAQ:OPRT - Get Free Report) last announced its quarterly earnings data on Wednesday, August 5th. The company reported $0.42 earnings per share for the quarter, beating analysts' consensus estimates of $0.33 by $0.09. The business had revenue of $233.23 million for the quarter, compared to analyst estimates of $230.68 million. Oportun Financial had a net margin of 2.05% and a return on equity of 13.55%. Oportun Financial has set its FY 2026 guidance at 1.500-1.650 EPS. Institutional investors weigh in on Oportun Financial. A number of hedge funds have recently added to or reduced their stakes in OPRT. BlackRock Inc. acquired a new position in Oportun Financial during the 2nd quarter worth approximately $19,244,000. Cannell Capital LLC raised its position in Oportun Financial by 7,067.0% in the second quarter. Cannell Capital LLC now owns 1,601,244 shares of the company's stock worth $11,465,000 after acquiring an additional 1,578,902 shares in the last quarter. Simcoe Capital LLC acquired a new stake in Oportun Financial in the fourth quarter valued at $4,208,000. Millennium Management LLC lifted its holdings in Oportun Financial by 54.1% in the fourth quarter. Millennium Management LLC now owns 1,899,552 shares of the company's stock valued at $10,049,000 after acquiring an additional 667,271 shares during the period. Finally, Vanguard Group Inc. boosted its position in shares of Oportun Financial by 30.4% during the 3rd quarter. Vanguard Group Inc. now owns 2,106,640 shares of the company's stock worth $12,998,000 after purchasing an additional 490,608 shares in the last quarter. Institutional investors and hedge funds own 82.70% of the company's stock. About Oportun Financial. Oportun Financial Corporation NASDAQ: OPRT is a financial technology company that provides consumer lending products aimed at serving the underbanked and credit-invisible population in the United States. Headquartered in Redwood City, California, Oportun operates a digital platform that enables borrowers to access credit through unsecured personal installment loans, secured credit-builder loans and a proprietary mobile wallet. The company leverages machine learning and alternative data sources to assess creditworthiness, extending financial services to customers with limited or no traditional credit history. Discover more Cryptocurrency market data Insider trades screener Earnings screener tool The company's core offerings include fixed-term installment loans designed to help individuals cover unexpected expenses, consolidate debt or build credit. Further reading. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Continue following MarketBeat Before you consider Oportun Financial, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and Oportun Financial wasn't on the list. While Oportun Financial currently has a Hold rating among analysts, top-rated analysts believe these five stocks are better buys. Enter your email address and we'll send you MarketBeat's list of ten stocks set to soar in Summer 2026, despite the threat of tariffs and what's happening in Iran. These ten stocks are incredibly resilient and are likely to thrive in any economic environment.