Vendor Operations Coordinator

ROLE OVERVIEW
The Vendor Operations Coordinator is responsible for managing and coordinating vendor activity across production, logistics, and supply chain functions, ensuring materials and components are delivered on time and that vendor performance is aligned with supply and demand forecasts. This role serves as a key administrative and analytical hub, providing reporting, cross-functional collaboration, and hands-on support across the full production-to-logistics handover cycle. The Vendor Operations Coordinator delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Partner closely with operational and supply chain teams, finance partners, logistics and retail services, and existing or new vendors and suppliers to ensure seamless execution across the supply chain.

• Communicate production updates, risks, and schedule changes clearly to internal stakeholders, supporting alignment across cross-functional teams including customer operations, merchandising, and buying.

• Contribute to seasonal planning and product launch timelines, ensuring all relevant teams are informed and prepared.

Fan & Customer Impact (Obsessed with Fans)

• Coordinate retail demand versus capacity planning, escalating issues where needed to protect the customer experience and fulfillment commitments.

• Support the execution and management of Value-Added Services (VAS) requirements to ensure product meets quality and presentation standards before reaching the end consumer.

• Track shipments and proactively update stakeholders on delivery status, minimizing disruption to downstream operations and retail timelines.

• Support seasonal planning and product launch timelines to ensure product availability aligns with fan and customer demand.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Support the implementation of automation and operational best practices to improve vendor management efficiency and reduce manual effort.

• Produce regular analytical reports on vendor performance, production status, and cost metrics, identifying trends and areas for improvement.

• Support data-driven decision-making across sourcing and supply chain teams through accurate, timely reporting and analysis.

• Assist in managing import/export documentation where applicable, identifying process improvements to streamline logistics workflows.

Ownership & Execution (Determined & Relentless Mindset)

• Manage and support production schedules, ensuring materials and components are replenished and delivered to vendors on time.

• Coordinate with logistics teams on shipments, delivery schedules, and documentation, ensuring end-to-end visibility and accountability.

• Provide regular reporting on production and vendor schedules to key stakeholders, maintaining transparency and enabling proactive decision-making.

• Serve as the administrative backbone across all vendor activity, supporting the Supply Chain function with any additional tasks required to keep operations running smoothly.

AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
• Apply AI and technology to improve efficiency, quality, and outcomes

• Use data and digital tools to inform decisions and enhance performance

• Demonstrate curiosity and adaptability in adopting new technologies and ways of working

• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING
Required Qualifications:

• 2+ years of experience in a relevant manufacturing, vendor management, or supply chain role.

• Experience working in a dynamic, fast-paced environment with the ability to manage competing priorities effectively.

• Strong communication skills with the ability to work cross-functionally and engage confidently with internal and external stakeholders including vendors, logistics partners, and finance teams.

• Proficiency in Microsoft Office applications, with strong skills in data collection, analysis, and reporting.

• Experience using ERP software or similar supply chain management systems.

• Familiarity with production or supply chain processes, including materials management, production scheduling, and logistics coordination.

• Comfortable working remotely with vendors and operating as part of a wider, distributed supply chain team.

WORK LOCATION

Hybrid: The primary place of performance of this role is the Company's office located in Manchester, subject to the Company's current hybrid work policy. This role currently requires in-office presence 3 days per week.