Nurse Care Manager
About the job
- An active registered nurse credential with at least 1 year of experience, or a licensed practical nurse credential with at least 3 years of experience.
- Excellent triage and critical-thinking skills, including the ability to handle difficult situations.
- Compassion for and a desire to work with a senior population.
- Excellent organizational and interpersonal skills, including the ability to manage multiple projects simultaneously, work efficiently, and proactively as part of a team.
- Excellent oral and written communication skills, including the ability to communicate respectfully, caringly, and sensitively with residents, families, and staff.
- Motivation to learn and flexibility to adapt to change.
- Ability to collect needed information and document clearly in electronic formats.
- Proficiency and comfort using Windows, Word, and Excel.
- Fluency in Spanish.
- Ability to travel in the Boston metro area for site visits and meetings.
- Partner with the wellness coordinator and resident services team to provide comprehensive case management services to residents.
- Conduct regular preventative outreach to residents to check on their needs and overall health, and develop trusting relationships with residents and their families.
- Conduct wellness assessments to determine residents’ risks and needs; follow up on identified needs by finding resources, making referrals, and ensuring residents engage with services.
- Evaluate residents’ medical concerns and support their decisions about next steps, such as contacting a primary care provider, going to urgent care or an emergency department, or seeing a specialist.
- Coordinate with primary care physicians, specialists, hospitals, mental health providers, and other community providers, ensuring communication about changes in status, transitions, and service utilization.
- Follow up on hospitalizations, rehabilitation stays, and emergency room visits; coordinate with families, hospitals, rehabilitation facilities, home care, visiting nurse associations, ASAPs, and other providers to ensure safe discharges and ongoing services.
- Follow up with at-risk residents to support adherence to health and wellness activities, medication, and treatment plans.
- Conduct or coordinate group and individual health and wellness education sessions, including medication management.
- Track residents with special needs, including dementia and mental health needs, and make appropriate referrals.
- Use collected data to identify, plan, schedule, and implement focused programs, such as falls prevention.
- Support and educate housing staff about common medical conditions and how to identify and communicate changes in residents’ status.
- Participate in resident services team meetings, provider meetings, and individual family meetings.
- Assist residents and family members with transitions to other levels of care when needed.
- Assist with resident needs, including taking vital signs; educating and assisting with Health Care Proxy and File of Life forms; arranging vaccine and other health-focused clinics; and supporting residents preparing for planned surgeries or medical tests.
- Document all work electronically in online software.
- Three years of experience in aging services is preferred.
- Home health experience and dementia care experience are a plus.
About the company
Hebrew SeniorLife provides elder care and senior living options in the Boston area. It runs retirement communities that cover independent living, assisted living, and long-term care, supported by on-site health services and rehabilitation. In addition, the organization conducts gerontology and geriatrics research as an affiliate of Harvard Medical School, using findings to shape care practices across its campuses. Residents choose among living arrangements and receive tailored care plans, with on-site clinics, meals, and social activities managed by care teams. Hebrew SeniorLife stands out as a nonprofit, non-sectarian provider affiliated with Harvard Medical School, combining housing, medical care, and research under one umbrella rather than focusing on a single service. Its goal is to improve the lives of older adults by delivering high-quality care, advancing aging research, and offering communities that help seniors live healthy, independent lives.
Company Size
1,001-5,000
Company Stage
Grant
Total Funding
$20M
Headquarters
Boston, Massachusetts
Founded
1903
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Simplify's Take
What believers are saying
- Spruce Commons began construction September 22, 2026, adding 96 affordable apartments by early 2028.
- Roslindale won state funding September 23, 2026 for 78 more homes on campus.
- Jennifer Rausch joined September 17, 2026, strengthening HR capacity for expansion.
What critics are saying
- A 2026 vendor incident exposed patient protected health information, inviting HIPAA scrutiny.
- Spruce Commons depends on Eastern Bank, Bank of America, MassHousing, and state funding.
- Delays to early-2028 opening defer rent, service, and growth economics.
What makes Hebrew SeniorLife unique
- Housing-with-services plus Health Allies embeds nurses in affordable apartments, not standalone facilities.
- Hebrew SeniorLife couples Harvard-linked research with 4,500-daily-care operations and seven campuses.
- Passive House senior housing and retrofits lower operating costs and improve comfort.
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Benefits
- Health Insurance
- Dental Insurance
- 401(k) Retirement Plan
- Unlimited Paid Time Off
- Hybrid Work Options
- Wellness Program
- Tuition Reimbursement