Tesla

Makes electric cars, robotaxis and grid batteries

Senior Commuter Benefit Program Manager

Business OperationsUpdated on Nov 9

Full-timeFremont, CA, USANo salary listedIn-person

About the Job

Requirements

A Master's degree in Communications, Marketing, Transportation Operations, or Project Management, or equivalent experience with 8 years in transportation program management or corporate services, including 3–5 years in a senior or leadership role overseeing employee commuting programs.
Expertise in strategic planning, execution, and optimization of transportation services, including collaboration with senior management on decision-making reports and presentations.
Experience negotiating contracts with third-party vendors and proficiency in budget management and resource allocation for scalable transportation programs.
Ability to manage multiple projects, meet deadlines, and adapt to changing priorities in a fast-paced environment.
Ability to execute digital and print marketing strategies to promote programs and communicate with employees through surveys and outreach.
Familiarity with transportation management software, advanced computer skills including Excel, PowerPoint, and Adobe Creative Suite, and a proven record of customer service and stakeholder engagement in cross-functional projects.

Responsibilities

Lead strategic planning and execution of nationwide vanpool and bike programs, establish customer service standards, and collaborate with transportation program managers supporting carpool, shuttle, parking, and valet services to design cost-effective commute solutions and improve resource use, program offerings, employee accessibility, and satisfaction.
Negotiate and manage third-party service-provider contracts; oversee vendor performance through key performance indicators, program audits, and reviews; and partner with stakeholders to integrate technologies that improve program efficiency.
Ensure contractual and Internal Revenue Service tax compliance for transportation benefits; maintain accurate records; develop and implement policies and procedures; support program investigations and reporting with Human Resources, Payroll, and vendors; conduct participation-compliance audits; and develop performance standards.
Lead development and use of data analytics and real-time tracking tools to monitor vanpool and bike program metrics, document incident reports, identify trends, optimize participation, improve employee experience, and provide actionable insights through reports and presentations for senior leadership.
Oversee budgets for nationwide commute programs, ensure local compliance and accurate reporting, manage costs and allocate resources for scalable services, balance cost control with service quality, and meet deadlines for reconciliation and payroll resolutions.
Gather and integrate employee feedback on vanpool and bike programs through surveys, direct communication, and marketing initiatives, including events, outreach, print and digital mass communication, and campaigns.

Category	Operations & Business Support
Location	Fremont, California
Requisition ID	259280
Type	Full-time

Job Description

The Senior Commute Benefits Program Manager at Tesla spearheads the strategic development and management of nationwide vanpool and bike programs, ensuring exceptional service standards through vendor oversight, innovative technology integration, and strict compliance with contractual and tax regulations. This role drives program optimization using data analytics, manages budgets for sustainable and cost-effective operations, and enhances employee satisfaction by incorporating feedback, all while collaborating with cross-functional teams to deliver impactful commute solutions. The Workplace Team’s mission is to create an environment for our high performing teams that allows them to realize their true potential. Whichever group we collaborate with, we constantly push ourselves to approach challenges from first principles. Together we focus on optimizing the space we have, finding the best solutions to Tesla’s expansion needs, and devising and driving our long-term strategy. All of this under the guiding principle of sustainability.

Job Responsibilities

Strategic Planning and Collaboration: Lead the strategic planning and execution of Tesla’s nationwide vanpool and bike programs, establish high customer service standards, and collaborate with other transportation program managers supporting carpool, shuttle, parking, and valet services to design innovative, cost-effective commute solutions, ensuring efficient resource utilization, optimized program offerings, and enhanced employee accessibility and satisfaction
Vendor and Technology Partnerships: Negotiate and manage contracts with third-party service providers, oversee ongoing vendor performance through KPIs, program audits, and reviews to ensure high-quality service delivery, cost-effectiveness, and alignment with Tesla’s operational standards, while partnering with internal and external stakeholders to integrate new technologies for program efficiency
Partnerships and Compliance: Ensure contractual and IRS tax requirements for transportation benefits are met, maintain accurate databases and records, develop, identify, recommend, and implement policies and procedures, work with internal partners such as HR and Payroll, as well as external vendors, to support program investigations and reporting, conduct internal audits to ensure program participation compliance, and develop performance standards
Data-Driven Optimization: Leverage and lead the development of data analytics and real-time tracking tools to monitor performance metrics for vanpool and bike programs, including documenting incident reports, identifying trends, optimizing participation, improving employee experience, and providing actionable insights by developing reports and presentations for senior leadership to support informed decision-making
Budget and Resource Management: Oversee budgets for nationwide commute programs, ensure local compliance and accurate reporting, manage costs, and allocate resources effectively to support scalable vanpool and bike services, prioritizing sustainability and cost-efficiency while balancing cost control with quality service delivery to maximize impact, and monitor and meet all deadlines for reconciliation and payroll resolutions for commuter benefit programs
Employee Feedback and Engagement: Actively gather and integrate employee feedback on vanpool and bike programs through surveys, direct communication, and marketing initiatives such as events, outreach, print and digital mass communication, and campaigns, ensuring the programs evolve to meet user needs and enhance the overall employee experience

Job Requirements

Education & Experience: Master’s Degree in Communications, Marketing, Transportation Operations, or Project Management, or equivalent experience with 8 years in transportation program management or corporate services, including 3-5 years in a senior/leadership role overseeing employee commuting programs
Strategic & Leadership Skills: Expertise in strategic planning, execution, and optimization of transportation services, with experience collaborating with senior management for decision-making reports and presentations
Contract & Budget Management: Skilled in negotiating contracts with third-party vendors and proficient in budget management and resource allocation for scalable transportation programs
Project Management & Adaptability: Strong ability to manage multiple projects with attention to detail and deadlines, while adapting to changing priorities in a fast-paced environment
Marketing & Communication: Capable of executing marketing strategies (digital and print) to promote programs, with excellent communication skills for employee feedback through surveys and outreach
Technical & Customer Service Proficiency: Familiar with transportation management software and advanced computer skills (Excel, PowerPoint, Adobe Creative Suite), paired with a proven record of exceptional customer service and stakeholder engagement in cross-functional projects

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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