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My NRMA

Member-owned travel, tourism, and services provider

Branch Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timePerth Airport, AustraliaNo salary listedIn-person

About the Job

Requirements

  • Experience in sales-led retail, operational management, or customer service.
  • Strong sales ability and motivation to achieve and exceed sales targets.
  • Strong leadership and coaching skills.
  • Clear communication and relationship-building abilities.
  • A commercial mindset, P&L responsibility, confidence analysing KPIs and financial data, and reporting capability.
  • Strong organisation, a proactive and growth-focused approach, and the ability to work autonomously in a fast-paced environment.
  • A current full driver's licence.
  • Full Australian working rights.
  • Successful completion of a National Criminal History Check.

Responsibilities

  • Achieve sales targets, KPIs, and profitability.
  • Drive upsell performance and maximise fleet utilisation.
  • Analyse performance trends and implement action plans.
  • Coach, mentor, and motivate a high-performing team.
  • Set clear expectations and hold team members accountable.
  • Ensure premium customer service and resolve escalations quickly.
  • Manage P&L and control costs.
  • Optimise rostering to match demand and sales opportunities.
  • Maintain fleet presentation and minimise downtime.
  • Ensure compliance with safety, operational, and company standards.

Desired Qualifications

  • Car rental industry experience.

About the Company

My NRMA

Member-owned travel, tourism, and services provider

NRMA is a large, member-owned organization in Australia with over 3.2 million Members. It operates across tourism, leisure, and travel, offering services such as accommodation, car hire, ferries, experiences, and roadside assistance that support people on road and water journeys. Its product ecosystem centers on a Membership model that delivers value through services, experiences, and benefits added for Members. The company differentiates itself by being member-owned, prioritizing people, Members, and customers, and fostering a culture of care, innovation, inclusivity, and community impact. Its goal is to make journeys better for everyone—delivering practical help and memorable experiences while working toward a shared future.

Company size
1,001-5,000
Company stage
Not listed
Total funding
$72.7M
Headquarters
Sydney NSW, Australia
Founded
1920

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