Delivery Advisor

Job Description

Job Responsibilities

• Take over the customer once the order has been placed and guide them through the delivery process 
• Validate and adjust the purchase solution designed by the Sales Advisor to ensure a successful delivery process 
• Create an ownership solution for customers who have made their purchase without previous interaction with Tesla 
• Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process 
• Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines 
• Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise 
• Ensure that all required documentation is completed accurately and on time 
• Closely adhere to all processes to ensure a speedy revenue recognition and cash collection 
• Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience 
• Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction 
• Conduct vehicle handovers 
• Meet or exceed delivery targets and performance metrics 
  

General duties:  

• Operate with a flexible mindset to support sales and delivery needs across the team   
• Ensure that customer details and all actions are accurately tracked and updated in our internal systems  
• Execute on and share best practices with and across your Tesla location  
• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs   
• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done   
• Manage any additional duties to support wider business requirements 

Job Requirements

• Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment 
• Good problem-solving skills, with the ability to anticipate and address potential issues before they arise 
• Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues 
• Ability to explain complex topics to customers in simple terms 
• Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time 
• Ability to work independently and as part of a team 
• Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience 

At Tesla, we believe that the delivery experience is an essential part of the customer journey, and that every customer deserves a frictionless and exceptional experience when taking delivery of their Tesla vehicle. As a Delivery Advisor, you will play a critical role in ensuring that customers have a positive experience when taking delivery of their Tesla, and that they are fully satisfied with their purchase. If you are passionate about operations, problem-solving, and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.