Caruso

Develops and manages upscale retail complexes

Santa Helper

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeUnited States$20 /hr

About the Job

Requirements

At least two years of experience in a hospitality setting.
Ability to provide excellent customer service while maintaining a professional and friendly demeanor.
Excellent verbal communication skills and a professional, pleasant tone of service.
Ability to stay organized and detail-oriented, work independently, and work as part of a group.
Flexibility to work weekends, early mornings, late nights, and holidays to support operations and the Concierge team.
High school graduate.
Ability to maintain a happy, cheerful attitude and make children smile.
Patience.
Ability to understand and communicate effectively in English.
Ability to push a bell cart or flatbed weighing up to 30 pounds.
Ability to stand, sit, and walk for up to eight hours a day; ability to climb stairs, stoop, and bend.
Comfort with remaining clean-shaven at all times is preferred.
Must properly wear the provided uniform according to the policies and procedures for the role.

Responsibilities

Greet guests and assist with posing children on Santa’s sleigh to provide a memorable holiday experience.
Monitor lines of waiting guests, answer questions about the property, and attend to guests’ special requests.
Use available resources to gain full knowledge and understanding of the Caruso property and provide an exceptional five-star service experience to guests and residents.
Welcome guests using seasonal greetings, including “Happy Holidays,” “Merry Christmas,” and “Happy New Year.”
Use customer-service skills to resolve resident or guest complaints and follow company protocols by applying LEAP from the Caruso Hospitality Standards.
Perform other duties as assigned.
Use a phone system, computer, radio, bell cart, or flatbed cart as needed.

Salary Range: 20 to 20 (Currency: USD) (Pay period: per-hour-wage)

Our Santa Helpers will provide an unparalleled level of service in a professional, friendly, warm, and engaging manner to exceed guest expectations. Santa Helpers will greet guests, assist with posing children on Santa’s sleigh, and work to provide a memorable holiday experience. This role will help monitor lines of waiting guests, answer questions regarding the property, and attend to special requests from guests. Santa Helpers will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality. Must be comfortable with spreading holiday cheer and utilizing a variety of seasonal greetings. This is a Seasonal role beginning early November, until 12/24/26.

ESSENTIAL FUNCTIONS

Utilize all resources available to ensure full knowledge and understanding of Caruso property, to provide an exceptional 5-star service experience for our guests and/or residents.

Comfortable with welcoming our valued guests using a variety of seasonal greetings including, but not limited to, “Happy Holidays”, “Merry Christmas”, “Happy New Year.”

Uses outstanding customer service skills to properly resolve resident or guest complaints; follows company protocols through exercising “LEAP” from the Caruso Hospitality Standards.

Other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

Ability to provide superb customer service skills, while always maintaining a professional and friendly demeanor.

Minimum of two years’ experience in a hospitality setting.

Excellent verbal communication skills; Professional and pleasant tone of service.

Must be an organized, detail oriented, self-starter who is able to work independently and part of a group.

Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire Concierge team needs.

High School Graduate

Must have happy, cheerful attitude and the ability to make kids smile

Patience

Must love the holidays!

PHYSICAL DEMANDS & WORK ENVIRONMENT

Ability to understand and communicate effectively in English

Able to push a Bell Cart or Flat Bed up to 30 pounds

Standing for up to 8 hours a day

Sitting up to 8 hours a day, walking up to 8 hours a day

Ability to climb stairs

Ability to stoop and bend

Equipment used: phone system, computer, Radio, Bell Cart or Flat Bed Cart

Prefer to be clean shaven at all times

Uniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role.

About the Company

Caruso

Develops and manages upscale retail complexes

Caruso develops premier retail complexes worldwide. Its projects blend architectural and design excellence with a strong focus on community needs and a standout guest experience to attract shoppers and tenants. The company tracks high sales, growing popularity, and a high-quality, diverse portfolio of properties. Caruso differentiates itself through a proven ability to create destination retail environments that emphasize visitor experience and community impact, setting it apart from peers where design, destination quality, and local engagement matter most. Goal: build highly successful, community-oriented retail destinations that perform well financially while enhancing the local areas they inhabit.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Los Angeles, CA
Founded: 1987

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