Hilton Worldwide

Global hotel operator of branded properties

IT Coordinator

IT Service Desk & End User SupportPosted on Nov 11

Full-timeGuadalajara, Jalisco, MexicoNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or technical background in Information Technology, Computer Systems, Engineering, or a related field.
Previous experience in IT support, preferably in hospitality or a service-oriented environment.
Knowledge of hardware, software, networks, connectivity, and troubleshooting.
Intermediate English is preferred.
Availability to provide support according to hotel operational requirements.

Responsibilities

Provide timely technical support to hotel departments and team members for hardware, software, systems, and connectivity issues.
Monitor and support the hotel's IT infrastructure, network connectivity, and technology equipment.
Coordinate installation, configuration, maintenance, and troubleshooting of computers, printers, communication devices, audio/visual equipment, and other technology assets.
Maintain accurate inventory and control of IT equipment, hardware, software, and related assets.
Follow up on incidents, service requests, and technology-related issues through the corresponding support channels.
Coordinate with Hilton Technology teams and external vendors when additional technical support or escalation is required.
Support hotel systems and technology used across operational departments, ensuring appropriate availability and functionality.
Maintain documentation of repairs, preventive maintenance, equipment assignments, and technology service requests.
Provide guidance and basic training to team members regarding systems, hardware, and software.
Support technology requirements for meetings, events, and hotel operations.
Ensure compliance with Hilton technology, information security, and data protection standards.
Identify recurring technology issues and recommend preventive or corrective actions.

Desired Qualifications

Previous experience in IT support within hospitality or a service-oriented environment.

Exceptional Hospitality Starts with You

As an IT Coordinator, you will help ensure the reliability and continuity of the hotel’s technology environment, providing technical support and coordinating day-to-day IT needs in accordance with Hilton technology standards.

Bachelor’s degree or technical background in Information Technology, Computer Systems, Engineering or a related field.
Previous experience in IT support, preferably within hospitality or a service-oriented environment.
Knowledge of hardware, software, networks, connectivity and troubleshooting.
Strong customer-service and problem-solving skills.
Ability to prioritize multiple requests and respond effectively to operational needs.
Intermediate English preferred.
Availability to provide support according to hotel operational requirements.

Here's what you'll do during a typical day:

Provide timely technical support to hotel departments and Team Members for hardware, software, systems and connectivity issues.
Monitor and support the hotel’s IT infrastructure, network connectivity and technology equipment.
Coordinate installation, configuration, maintenance and troubleshooting of computers, printers, communication devices, A/V equipment and other technology assets.
Maintain accurate inventory and control of IT equipment, hardware, software and related assets.
Follow up on incidents, service requests and technology-related issues through the corresponding support channels.
Coordinate with Hilton Technology teams and external vendors when additional technical support or escalation is required.
Support hotel systems and technology used across operational departments, ensuring appropriate availability and functionality.
Maintain documentation of repairs, preventive maintenance, equipment assignments and technology service requests.
Provide guidance and basic training to Team Members regarding systems, hardware and software.
Support technology requirements for meetings, events and hotel operations.
Ensure compliance with Hilton technology, information security and data protection standards.
Identify recurring technology issues and recommend preventive or corrective actions.

About the Company

Hilton Worldwide

Global hotel operator of branded properties

Hilton Worldwide Holdings operates a global portfolio of hotels and resorts across multiple brands to serve business travelers, vacationers, and long-stay guests. It owns, leases, manages, and franchises properties, earning revenue from rooms, food and beverage, events, and franchise and management fees. Its brands range from luxury Waldorf Astoria to full-service Hilton Hotels & Resorts and extended-stay options like Homewood Suites, targeting different customer needs. Its goal is to grow as a major global hospitality company by expanding its loyalty program and delivering consistent guest experiences to maximize occupancy and revenue.

Company size: 10,001+
Company stage: IPO
Headquarters: McLean, VA
Founded: 1919

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