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Best Friends

Retail and online pet care products

Veterinarian - Lifesaving Center

Full-Time
$140k - $170k/yr
Entry
PhD
Los Angeles, CA, USA
HybridSome remote on-call hours are included.
Medical, Clinical & VeterinaryVeterinary Professionals
No H1B Sponsorship

About the job

Requirements
  • A Doctorate of Veterinary Medicine (DVM, VMD) is required.
  • Be licensed in good standing with the state veterinary board and hold or have applied for a Drug Enforcement Administration license.
  • Use a customer-centric, non-judgmental approach with adopters, partners, visitors, volunteers, and colleagues; be familiar and comfortable with a conversational adoption process.
  • Be able to work with, leash, kennel, walk, and handle cats and dogs, including animals with health or behavior conditions; be able to identify and discuss basic medical and behavioral characteristics of dogs and cats.
  • Have interpersonal skills and be able to work professionally with people from different backgrounds and handle sensitive and confidential situations.
  • Be able to work in a fast-paced environment, organize work, and manage multiple competing tasks and demands.
  • Demonstrate resourcefulness, initiative, problem-solving, and flexibility in pursuing goals.
  • Be proficient with Microsoft Office products and be familiar with shelter or animal management software, or willing to learn.
  • Be able to routinely lift 40 pounds and perform strenuous activities including lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
  • Be able to perform repetitive tasks for extended periods, including typing, sitting, walking, and arm and hand motions.
  • Be able to work indoors and outdoors in varied weather, including extreme heat and cold, and be exposed to dogs, cats, and other animals of varied sizes, temperaments, and medical status.
  • Have a valid driver's license meeting Best Friends Animal Society's driver qualification standards and be able to travel, including overnight, when needed.
  • Have valid U.S. work authorization that does not now or in the future require visa sponsorship.
Responsibilities
  • Examine, diagnose, and treat program animals; uphold medical standards of care; perform procedures as needed, including high-volume spay and neuter; maintain knowledge of shelter medicine, common infectious diseases and conditions, and their treatment; and conduct diagnostic procedures.
  • Support on-call and emergency response; maintain a safe and effective clinic environment; educate, mentor, and coach technicians, assistants, and volunteers; and communicate with shelters, outside veterinarians, and clinics about cases, including referrals or post-adoption support.
  • Promote continuing development of medical care through continued education and stay current with veterinary concerns and trends in animal welfare while upholding professional standards.
  • Lead by example in providing customer service to visitors, adopters, fosters, and others in a friendly, informational, and professional manner.
  • Collaborate with and assist Best Friends team members across operations to develop, evolve, and implement efficient processes in support of lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping.
  • Maintain a safe workplace, model safe work practices, follow organizational safety practices and rules, and address or communicate unsafe practices and conditions to leadership.
  • Perform other duties as assigned.
  • Work variable daily hours and days according to department scheduling needs, including some remote on-call hours.
Desired Qualifications
  • Work experience is preferred, but new graduates are considered.
  • Bilingual or multilingual skills are preferred but not required.

About the company

Best Friends Pets operates in the pet care and pet supplies market in Australia, offering a range of products for dog and cat owners. Its lineup includes premium pet food, flea and tick treatments, grooming supplies, and pet accessories. The company sells through both physical retail locations and an online platform, providing convenience and broad reach for customers. Revenue comes from retail sales of pet care products and supplies, with partnerships with reputable brands and exclusive deals helping to stand out. Unlike purely online retailers or single-brand shops, Best Friends Pets blends in-store shopping with e-commerce and focuses on high-quality, well-known brands to attract pet owners. The company’s goal is to make it easy for customers to access high-quality pet care products in the Australian market and maintain a competitive edge through product quality, convenience, and strategic partnerships.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • PetO’s July 2025 rebrand modernized Best Friends without changing loyalty credits.
  • Best Friends still lists stores across NSW, Victoria, Queensland, and the ACT in 2026.
  • PetO claims lower prices and faster delivery, matching shifting shopper expectations in 2026.

What critics are saying

  • Petstock’s 2025 divestiture absorbed Best Friends into PetO, disrupting brand continuity and systems.
  • The ACCC forced sales of 26 Best Friends stores, signaling antitrust overhang through 2026.
  • If PetO integration falters, customers and vets shift to Petstock, Greencross, or independents.

What makes Best Friends unique

  • Best Friends Pets became PetO in 2025, preserving local teams and loyalty credits.
  • Its omnichannel model spans 25,000 products, click-and-collect, 2-hour delivery, and home delivery.
  • Co-located OurVet clinics and grooming sites create sticky, higher-frequency customer relationships.

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Benefits

  • Relocation Assistance

Company News

The Growth Fund
Jul 24th, 2024
Best Friends - The Growth Fund

The Growth Fund acquired a substantial shareholding in July 2012 Best Friends Pets is a big box retailer of pet products and services located in Vic, Qld and NSW Focus is on rolling out additional stores The Best Friends Journey The Growth Fund identified the pet industry as an attractive sector which had traded resiliently through... Read more »