Bank al Etihad

Jordanian bank offering cards and services

Branch Manager

Retail & Commercial BankingPosted on Nov 11

Full-timeKarbala, IraqNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Economics, Law, Public Administration, Financial Management, Business Administration, Accounting, Finance and Banking Sciences, Statistics, Banking Management, Investment and Resource Management, Financial and Accounting Control, or a related field is required.
At least 8 years of relevant experience in banking or finance is required.
Strong knowledge of branch operations and retail banking services is required.
Proficiency in financial analysis and business development is required.
Knowledge of regulatory compliance and audit requirements is required.
The role requires the ability to use core banking systems and digital platforms efficiently.
Strong communication, negotiation, and decision-making skills are required.

Responsibilities

Lead and oversee branch activities, including operations, sales, and customer service.
Ensure compliance with banking policies, procedures, and regulatory requirements.
Develop and implement strategies to achieve the branch’s financial and operational targets.
Maintain high service standards to enhance customer satisfaction.
Monitor branch performance indicators and prepare periodic performance reports.
Manage staff schedules, training, and performance evaluations.
Ensure accuracy in cash management, transaction processing, and record-keeping.
Promote cross-selling of banking products and services to achieve sales targets.
Handle customer complaints and resolve operational issues efficiently.
Coordinate with the Country Manager and other departments to implement business initiatives.
Apply internal controls to safeguard the bank’s assets and mitigate risks.
Attract new customers and deposits, promote cross-selling opportunities, and follow up on customer visits and potential business opportunities in coordination with relevant teams.
Monitor compliance with know-your-customer (KYC) and anti-money laundering (AML) requirements, and escalate relevant cases to the appropriate authorities.

Desired Qualifications

Professional certification in Banking Management (CBM) is preferred.
Specialized training in leadership, risk management, and compliance is an added advantage.

Branch Manager -Karbala Branch- Iraq

Bank al Etihad · Karbala, Iraq · Full-time · Posted 2026-11-11

Workplace: on_site

Description

Duties and Responsibilities:

Lead and oversee all branch activities, including operations, sales, and customer service.
Ensure compliance with banking policies, procedures, and regulatory requirements.
Develop and implement strategies to achieve the branch’s financial and operational targets.
Enhance customer satisfaction by maintaining high service standards.
Monitor branch performance indicators and prepare periodic performance reports.
Manage staff schedules, training, and performance evaluations.
Ensure accuracy in cash management, transaction processing, and record-keeping.
Promote cross-selling of banking products and services to achieve sales targets.
Handle customer complaints and resolve operational issues efficiently.
Coordinate with the Country Manager and other departments to implement business initiatives.
Apply internal controls to safeguard the bank’s assets and mitigate risks.
Attract New Customers and deposits, promote cross-selling opportunities, and follow up on customer visits and potential business opportunities in coordination with the relevant teams.
Monitor compliance with know your customer (KYC), AML and escalate relevant cases to the appropriate authorities.

Skills:

Strong knowledge of branch operations and retail banking services.
Excellent leadership and team management skills.
Proficiency in financial analysis and business development.
Knowledge of regulatory compliance and audit requirements.
Strong communication, negotiation, and decision-making skills.
Ability to efficiently use core banking systems and digital platforms.

Requirements

Bachelor’s degree in one of the following fields: Economics, Law, Public Administration, Financial Management, Business Administration, Accounting, Finance and Banking Sciences, Statistics, Banking Management, Investment and Resource Management, Financial and Accounting Control, or any related Field

Minimum of 8 years of relevant experience in banking, financial.

Professional certification in Banking Management (CBM) is preferred.

Specialized training in leadership, risk management, and compliance is considered an added advantage.

Apply

Apply at Bank al Etihad

About the Company

Bank al Etihad

Jordanian bank offering cards and services

Bank al Etihad offers banking services in Jordan for individuals and businesses, including credit and debit cards, online and offline shopping, and ATM withdrawals. Its cards and accounts enable payments and cash access, with Siri voice commands for hands-free transactions and Shorouq Banking providing tailored services for women. It differentiates itself with voice-activated banking and a focused program for women, along with an emphasis on employee development and community engagement. Its goal is to provide accessible, comprehensive financial services in Jordan while growing revenue from loans, fees, and transaction commissions.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $25M
Headquarters: Amman, Jordan
Founded: 1978

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