Associate Technical Support Analyst

What will you do in this role? 

As a Technical Support Analyst, you'll be part of a dynamic team that provides high-quality technical support to customers using internet-connected devices. Your mission will be to diagnose and resolve technical issues, ensuring an exceptional experience for every user. 

  Key responsibilities:

 • Diagnose and resolve technical issues on devices such as PCs, cell phones, tablets, Bluetooth speakers, thermostats, smart TVs, and more 
• Provide support across multiple channels (phone, chat, email) with a focus on the customer experience 
• Work with remote diagnostic tools and support management systems 
• Document solutions and create technical content for the knowledge base 
• Collaborate with other teams to resolve complex cases and improve processes 
• Take part in training and continuous improvement processes 

What we're looking for: 
• Advanced English (required) 
• High school diploma (ideally currently pursuing a technical or university degree) 
• Experience in customer service and technical support (a plus) 
• Knowledge of PC, mobile device, and Smart Home technology support 
• Strong analytical, problem-solving, and communication skills 
• Comfortable using computer tools, CRMs, and technical support systems 
•  Availability to work 5 days a week, including weekends 

  Work schedule: This role has fixed hours, but workdays rotate every 3 to 4 months. This means that while your assigned hours stay the same, your days off change on a planned basis so every employee has the chance to enjoy weekends off throughout the year. 

• • When the assigned schedule includes weekend work, the employee will receive a corresponding additional bonus. 
  • This bonus will be removed when the schedule rotates and the employee has weekends off. 
      

What we offer: 

A multicultural environment where you'll practice your English every day 
Reimbursement for English classes + free access to Udemy Learning 
Your birthday off 
Gym discount + partial reimbursement for your university studies 
Monthly home office expenses covered 
Food delivery credits
Hybrid work model
Recognized as a Great Place to Work for more than 10 years 

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. 

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your National ID number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.