Technical Service Representative

Preferred Location: Birmingham - UK

The Technical Sales Representative is responsible for providing proper technical direction and assistance to Customers in UK, in relation to the the use of the product lines and facilitates account management with sales. Responsibilities include responding to complex questions and concerns, serving as an expert in a single technology, or working with multiple application technologies, and assisting customers with improving operational quality and efficiency. The Technical Service Representative receives general supervision, works with advanced or complex technologies, and uses general quality and analytical tools.

• GCSE/O-Level Maths & English (or equivalent) and a full UK driving licence

• 1-2 years' experience within the coatings industry

• Knowledge of coatings products, application methods, and techniques

• Strong technical problem-solving and troubleshooting skills

• Ability to provide technical support and customer service to internal and external stakeholders

• Experience communicating technical concepts and supporting sales activities

• Proficient in Microsoft Office (Excel, Word, PowerPoint, and Outlook)

• Higher education in a relevant field, Technical/Customer Service experience, and willingness to travel up to 60% are advantageous.

What we Offer:

• The established salary range for this position is GBP 38,500 - 45,000 gross/annual 

• Work-Life Balance: We value your personal time and well-being. 

• Career Opportunities:Grow within a truly international business. 

• Ongoing Training and Support:Continuous learning and development opportunities.

Pay Transparency

The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer. 

Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.

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• Responds to questions and concerns from Customers regarding product lines and general operations; Can manage complex situations that require basic project management to be properly solved.

• Provides technical direction and assistance to Customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites and Sherwin personnel.

• Serves as an operational advisor to Customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; quick response in case of customer questions or issues with use of Sherwin’s products. 

• Serves as a liaison with sales by interacting with Line and Management associates, developing a complete understanding of needs and operations, and providing observations and leads to sales; 

• Supports account management activities by facilitating new or recurring orders, developing relationships with customer management, and resolving problems in conjunction with sales personnel.

• Creates visit reports and when necessary enters complaints into the Sherwin Discovery system. Ensures correct priority is given inside the Sherwin organization to facilitate quick response and resolution of issues. 

• Performs other duties as assigned.