Director of Engineering - HR Service Delivery
$221.2k - $387.1k+ Equity + Variable/incentive compensation
Expert
Bachelor's, Master's, PhD
San Francisco, CA, USA+2 moreMore locations: Santa Clara, CA, USA | San Diego, CA, USA
Hybrid
Engineering ManagementEngineering Leadership
About the job
Requirements
- 12+ years of software engineering experience with a proven track record of delivering enterprise-scale products and services.
- 5+ years of engineering leadership experience, including experience managing engineering managers and senior technical leaders.
- Demonstrated success driving technical strategy and execution across multiple teams and stakeholders.
- Proven track record of building and leading high-performing engineering organizations.
- Strong background in distributed systems, cloud-native architectures, APIs, data platforms, and enterprise software development.
- Experience building and operating highly available, mission-critical services at scale.
- Proficiency in modern programming languages such as Java, Python, Go, or similar technologies.
- Strong understanding of software architecture, system design, observability, performance, and reliability engineering.
- Experience building, integrating, or operating AI-powered product capabilities.
- Familiarity with large language models, retrieval systems, agentic workflows, semantic search, and modern AI development frameworks.
- B.S., M.S., or Ph.D. in Computer Science, Computer Engineering, Artificial Intelligence, Machine Learning, Data Science, or a related technical field, or equivalent practical experience.
Responsibilities
- Lead the architecture, delivery, and evolution of key services within the HR Service Delivery portfolio.
- Own the technical strategy, architecture, delivery, and operational excellence of key HR Service Delivery services, and build scalable platform capabilities for employee service management, knowledge experiences, lifecycle workflows, document management, and emerging AI-powered HR solutions.
- Drive development of intelligent, AI-native capabilities that help employees find information, complete tasks, resolve issues, and navigate key moments in their employment journey.
- Partner with product and design teams to translate customer needs into impactful solutions.
- Make long-term architectural decisions to improve scalability, reliability, extensibility, and operational efficiency, balancing near-term delivery commitments with platform modernization and technical innovation.
- Champion AI-assisted engineering practices across the software development lifecycle, leveraging AI to improve developer productivity, automate repetitive work, enhance quality, and accelerate delivery while maintaining engineering accountability and oversight.
- Recruit, develop, and retain engineering talent; coach engineers and emerging leaders; foster ownership and continuous learning; and create an environment where teams can perform at their highest level.
- Establish high standards for software quality, operational rigor, security, reliability, and maintainability.
- Use data and metrics to improve engineering effectiveness, system health, and customer outcomes.
- Collaborate with Product Management, Design, Customer Success, Platform Engineering, and executive leadership to align priorities, drive execution, and deliver customer value.
- Build services that meet standards for security, privacy, compliance, and responsible AI, safeguarding sensitive employee information while enabling innovation at enterprise scale.
About the company
ServiceNow builds cloud software that helps large organizations manage work across IT, customer service, human resources, and security. Its applications handle tasks such as resolving support tickets, onboarding employees, and responding to customer requests. Businesses configure forms, approval steps, and automation through visual tools on a common platform, connecting existing systems and using AI to assist workers or carry out tasks. The company sells subscriptions to its applications and platform, with professional services helping customers implement and use the software. Founded in 2004, ServiceNow is headquartered in Santa Clara, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
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Simplify's Take
What believers are saying
- Subscriptions grew: ServiceNow reported $3.877 billion in subscription revenue for the June 2026 quarter, up 24.5% year over year.
- Hybrid work is established: ServiceNow says most staff have flexible arrangements, requiring two or more office days weekly.
- Security work expanded: the April 2026 Armis acquisition added protection for industrial equipment, medical devices, and connected hardware.
What critics are saying
- Subscription margins narrowed: in June 2026, ServiceNow kept 73.5% of subscription revenue after direct costs, versus 80% a year earlier.
- Remote roles limit relocation: ServiceNow requires staff to remain within their employment state, province, region, or country.
- Older versions lose support: ServiceNow supports two release families and schedules upgrades for customers who fall behind.
What makes ServiceNow unique
- Customers get separated systems: ServiceNow assigns each customer its own software instance and database, unlike shared tenant designs.
- Outages get business context: ServiceNow's configuration database maps servers and applications to the business services depending on them.
- Customers choose upgrade timing: ServiceNow's separate instances let enterprises schedule releases independently from other customers.
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Benefits
- Generous family leave
- Flexible PTO
- Matched Donations
- Retirement benefits
- Annual learning stipends
- Paid volunteer time