A

Ajua

SaaS CRM with real-time customer analytics

Platform Engineer

Full-Time
No salary listed
Mid
Bachelor's
Nairobi, Kenya
In Person
DevOps & InfrastructurePlatform Engineering

About the job

Requirements
  • A Bachelor of Science in Computer Science or a related engineering discipline is required.
  • At least 3 years of relevant, broad engineering experience is required.
  • A solid foundation in data structures and algorithms is required.
  • Advanced-level understanding of at least one Java Virtual Machine language, preferably Java, is required.
  • Advanced understanding of the Spring Framework, Spring Boot, and Spring Cloud is required.
  • Understanding of applicable unit and integration testing and testing frameworks is required.
  • Understanding of relational and non-relational databases is required.
  • Understanding of big data technologies such as Hadoop, Kafka, and Spark is required.
  • Experience architecting, developing, and deploying distributed systems is required.
  • Working knowledge of Linux and networking is required.
  • Working knowledge of containerization and orchestration technologies, preferably Docker and Kubernetes, is required.
  • Working knowledge of the AWS cloud computing platform is required.
Responsibilities
  • Maintain platform uptime, performance, stability, and scalability.
  • Design and guide system architecture and design with others, and mentor and challenge colleagues.
  • Develop, maintain, and scale a public API.
  • Develop robust and extensible solutions in response to feature requests.
  • Work with data scientists to develop value-added features.
  • Work with database administrators to create extract, transform, and load processes and data warehouse systems.
  • Work with operations teams to automate solutions and increase service reliability.
  • Work with machine learning and large-scale data repositories for business intelligence.
  • Closely monitor platform-related production systems.
  • Periodically perform on-call duty.
  • Analyze requirements, advise on, and develop solutions addressing customer needs.
  • Perform testing and unit testing to deliver quality work.
  • Continuously develop technical skills and knowledge, and help the team develop the same.
  • Document completed development work.
Desired Qualifications
  • App development experience is a plus.
  • Open-source project contributions are a plus.

About the company

Ajua provides a SaaS-based platform in Africa that blends customer experience management with social commerce. Its core product is a subscription CRM that collects and analyzes customer data to improve service and surface real-time insights, useful for sectors like auto dealerships. It also operates a social commerce platform to help SMEs find new customers and grow online. Ajua aims to bridge the communication gap between businesses and customers with data-driven, continent-focused software.

Company Size

51-200

Company Stage

Grant

Total Funding

$5.2M

Headquarters

Nairobi, Kenya

Founded

2012

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Simplify Jobs

Simplify's Take

What believers are saying

  • Claire Munene returned as CXO in April 2025, strengthening execution leadership.
  • Ajua's August 2025 RMS acquisition expands localized product depth across East Africa.
  • Partnerships with BCK Kenya and KECCEL broaden distribution in DRC and public sectors.

What critics are saying

  • Ajua disclosed no revenue in 2025, signaling weak transparency and possible scale limits.
  • The RMS acquisition adds integration risk through one platform, one roadmap, and no redundancy promise.
  • Regional CX rivals and low disclosed funding threaten Ajua's independence before 2027.

What makes Ajua unique

  • Ajua blends CX software, employee feedback, and CRM for African businesses.
  • The 2025 RMS acquisition deepens local market knowledge and expands experience-management coverage.
  • AWS Marketplace listing in 2025 gives Ajua unusual distribution credibility across Africa.

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Company News

Tekedia
Aug 15th, 2025
Nigerian Startups, Learn from Kenyan Firms Which Are Merging

And I am extending my call by quoting TechCabal today: "Ajua, a Kenya-based customer experience (CX) startup, has merged with Rate My Service (RMS), a local firm that develops tools for businesses to track and improve customer and staff interactions.

Techpoint Africa
Aug 14th, 2025
Ajua acquires Rate My Service to strengthen customer experience leadership across Africa

Ajua has acquired Rate My Service, a Kenyan customer experience platform, to expand its local expertise and strengthen its position as Africa's leading CX platform.

TechTrendsKE
Aug 14th, 2025
Ajua Seeks to Build Africa's Largest Customer Experience Platform with Rate My Service Acquisition

Ajua, Africa's leading customer experience (CX) platform, has acquired Rate My Service (RMS), a Kenyan customer and employee experience platform, in a strategic move that significantly deepens its local expertise and accelerates its ambition to become the largest and most comprehensive experience management platform on the continent.

Bizna Kenya
Apr 10th, 2025
Ajua Welcomes Back CX Leader Claire Munene as Chief Experience Officer to Spearhead Customer-Centric Growth Across Africa

Ajua, Africa's premier customer experience (CX) intelligence platform, has announced the appointment of Claire Munene as its new Chief Experience Officer (CXO), marking a bold move to accelerate customer-focused innovation and business transformation across the continent.

TechMoran
May 7th, 2024
Kenyan Agritech Startup Iprocure Goes Under Administration After Raising Over $17M

Launched in 2013, with $17.2 million in debt and equity funding, iProcure, which provides an agricultural supply chain platform in rural Africa, has been put under administration over unpaid debts. Global advisory consulting firm KPMG has been appointed administrator and taken control of iProcure’s assets, operations and debts. iProcure, like Sendy, which was put under administration and later wound down, was one of the earliest Safaricom Spark Fund portfolio companies including Eneza education, Ajua and Soko Fresh.- Ad -Sendy was put under administration after failing to get a buyer. The group’s affiliates Sendy Kenya Freight Limited, Sendy Limited, Sendy Store Limited, and Sendy Kenya Marketplace Limited have been put under Peter Kahi of PKF Consulting (K) Limited adminstration effective September 20, 2023