Inside Sales Representative

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As an Inside Sales Rep, you will serve as a key customer contact and consultant at our Fluid Solutions branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for our equipment and services based on their needs. You will be dedicated to fluid solutions equipment rental and supply needs. It's a great job for an ambitious professional who has an interest in our industry and can build relationships and provide outstanding customer service. You'll multi-task, learn plenty and build your ability to drive sales and branch growth.

What you'll do:

• Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including electric and hydraulic pumps

• Process rental quotations, reservations and contracts

• Establish new rental and sales accounts by serving walk-in and call-in customers

• Educate customers about proper equipment use

• Coordinate with all inside and outside branch employees to deliver customer satisfaction

• Coordinate and track daily equipment pickups and returns

• Run all reports necessary to monitor equipment and facilitate smooth operations

• Maintain accurate inventory records of branch assets

• Other duties assigned as needed

Requirements:

• Bachelor's degree preferred or equivalent experience

• Knowledge of fluid solutions related products and applications are preferred

• Strong sales and customer service skills

• Proficiency with MS Office (especially Word and Excel)

• Excellent teamwork, interpersonal and communication skills

• Keen attention to detail and diligent attention to safety

• Valid driver's license with acceptable driving record 

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Inside Sales Rep - Trench Safety - 4N0001-004

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As an Inside Sales Rep, you will serve as a key customer contact and consultant at our Trench Safety branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for our equipment and services based on their needs. You will be dedicated to underground trench safety equipment rental and supply needs. It's a great job for an ambitious professional who has an interest in our industry and can build relationships and provide outstanding customer service. You'll multi-task, learn plenty and build your ability to drive sales and branch growth.

What you'll do:

• Process rental quotations, reservations and contracts

• Establish new rental and sales accounts by serving walk-in and call-in customers; generate leads for new business and communicate leads with Outside Sales Representatives

• Educate customers about proper equipment use

• Assist customers with the loading and unloading of equipment

• Dispatch delivery trucks and manage customer expectations regarding delivery

• Maintain a clean and presentable showroom, sufficiently stocked with merchandise

• Other duties assigned as needed

Requirements:

• Bachelor's degree preferred or equivalent experience

• Knowledge of trench safety related products and applications are preferred

• Exceptional relationship-building and customer service skills

• Strong ability to multitask in a fast-paced environment

• Excellent teamwork, interpersonal and communication skills

• Keen attention to detail and diligent attention to safety

• Valid driver's license with acceptable driving record 

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Inside Sales Rep - PHVAC

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As an Inside Sales Rep, you will play a key role in implementing the branch’s business plan by meeting the needs of a diverse customer base. Responsible for a variety of branch functions, including in-branch equipment rentals, customer relations, telemarketing, and collections. Your primary responsibility is to proactively increase revenue for the branch by renting equipment, selling equipment, advising the manager of product and service needs, and by providing exceptional customer service.

What you'll do:

• Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including silenced diesel generators, large diesel, electric and hydraulic pumps, air-cooled chillers, air-conditioning, electric heat, desiccant dehumidification, load banks and electrical distribution.

• Establish new rental and sales accounts through telemarketing and by serving call-in customers.

• Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures.

• Educate customers on proper equipment usage and safety procedures.

• Ensure the accuracy of all contract-related information entered into the branch’s

• computer system.

• Coordinate and track daily equipment pickups and returns.

• Run all reports necessary to monitor equipment and facilitate smooth operations.

• Coordinate with all inside and outside branch employees to deliver customer satisfaction.

• Maintain accurate inventory records of branch assets.

Requirements:

• Associate’s degree or equivalent combination of experience and education (Bachelor's degree preferred)

• Strong customer service orientation and sales experience/skills

• Proficiency with MS Office (Word and Excel)

• Strong verbal and written communication skills

• Engineering aptitude: ability to properly size, quote, install and maintain large projects that may range from critical sewer by-pass, industrial process cooling, construction and water damage drying, multi-level power distribution at various voltages and large scale climate control projects

• Valid driver's license with acceptable driving record 

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Inside Sales Rep - Climate Solutions - revised 5/30/2025

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Climate Solutions’ Inside Sales Rep, you will play a key role in implementing the branch’s business plan by meeting the needs of a diverse customer base. Responsible for a variety of branch functions, including in-branch equipment rentals, customer relations, telemarketing, and collections. Your primary responsibility is to proactively increase revenue for the branch by renting equipment, selling equipment, advising the manager of product and service needs, and by providing exceptional customer service.

What you’ll do:

• Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including silenced diesel generators, large diesel, electric and hydraulic pumps, air-cooled chillers, air-conditioning, electric heat, desiccant dehumidification, load banks and electrical distribution.

• Establish new rental and sales accounts through telemarketing and by serving call-in customers.

• Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures.

• Educate customers on proper equipment usage and safety procedures.

• Ensure the accuracy of all contract-related information entered into the branch’s computer system.

• Coordinate and track daily equipment pickups and returns.

• Run reports to monitor equipment and facilitate smooth operations.

• Coordinate with all inside and outside branch employees to deliver customer satisfaction.

• Maintain accurate inventory records of branch assets.

 Requirements:

• Associate’s degree or equivalent combination of experience and education (Bachelor's degree preferred)

• Strong customer service orientation and sales experience/skills

• Proficiency with MS Office (Word and Excel)

• Excellent verbal and written communication skills

• Engineering aptitude: ability to properly size, quote, install, and maintain projects that may range from cooling, heating and drying, air quality, and power distribution at various voltages and scales of a climate solution project

• Valid driver's license with acceptable driving record

• Ability to drive an F-250 truck, cargo van and/or pull a trailer for deliveries and obtain a DOT medical card (required for deliveries by DOT regulations)

• Ability to be on-call as needed, for deliveries, answering calls, and be on-call rotation with other team members of the branch. (On-call pay will be included)

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Inside Sales Rep - Matting Solutions:

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As an Inside Sales Representative – Matting Solutions, you will support the sales team, customers, and internal departments by managing daily accounts receivable activities, sales billing, customer service, and system operations. This position plays a critical role in maintaining accurate billing, processing payments, managing customer accounts, and providing exceptional internal and external support.

What you’ll do:

Accounts Receivable & Payment Management:

• Prepare and maintain daily AR bank reports by applying payments to detailed spreadsheets and reconciling transactions.

• Apply credit card payments promptly and accurately to customer accounts.

• Conduct proactive collections efforts for suspended or past-due accounts with clear documentation and communication.

• Conduct regular AR follow-up calls and attend weekly AR past-due meetings.

• Coordinate with the Credit Department on account changes communicated by sales reps.

• Document and follow up on outstanding AR-related issues.

Sales Billing & Invoicing:

• Generate and bill daily sales based on inventory additions and sales activity.

• Distribute customer invoices and ensure delivery to the correct contacts.

• Investigate and resolve invoice discrepancies through credits, research, or collaboration with Project Managers and Sales Reps.

• Audit invoices for accuracy in rentals, sales, and lease agreements.

• Process buyout pricing and culled material sales as outlined in project agreements.

Customer Service & Communication:

• Serve as the primary point of contact for customer inquiries, resolving issues or routing them appropriately.

• Assist Sales Representatives and Project Managers with customer communication, pricing, billing issues, and account setups.

• Communicate professionally with customers regarding invoice questions, tax certificates, account statuses, and documentation.

• Maintain strong relationships with the sales team and provide consistent internal support.

System & Data Management:

• Process orders using RentalMan and URMT systems, including reservations, sales, rentals, and returns.

• Review account statuses, obtain approvals for suspended accounts, and help customers get set up on terms.

• Manually enter and track credit applications and tax exemption forms.

• Maintain and update customer contact information in RentalMan, including activating/deactivating contacts as needed.

• Set up new cash customer accounts and assist with credit applications that cannot be submitted via links.

• Manage and update spreadsheets related to billing and AR data to ensure accuracy and consistency.

Administrative Support:

• Complete and submit vendor forms, W-9s, banking information, COI requests, and tax documentation upon request.

• Edit job details and update customer records as needed in RentalMan.

• Participate in a rotating weekend on-call schedule within a three-person team.

• Coordinate holiday PTO schedules in collaboration with internal team members.

• Other duties as assigned

Requirements:

• High School diploma or equivalent

• Associate’s or Bachelor’s degree preferred

• 2+ years of experience in inside sales, billing, AR, or customer service preferred

• Strong analytical, organizational, interpersonal and communication skills

• Proficient in Microsoft Excel and data management

• Ability to work collaboratively in a fast-paced environment and manage multiple priorities

• Detail-oriented with strong problem-solving skills

• Professional, customer-focused and service-oriented

• Ability to manage time effectively and meet deadlines

• Proficiency with ERP systems is a plus

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.