T

Tesla

Makes electric cars, robotaxis and grid batteries

Customer Experience Specialist - Delivery

Customer SuccessPosted on Nov 12
Full-timeBochum, GermanyNo salary listedIn-person

About the Job

Requirements

  • Experience working with customers and the ability to build strong customer relationships.
  • Ability to communicate, read, and write fluently in English and German.
  • A valid driver's license.
  • Strong operational abilities and the ability to handle multiple tasks and priorities in a fast-paced environment.
  • Problem-solving ability, including recognizing and resolving potential issues before they arise.
  • Attention to detail and accuracy.
  • Enthusiasm for Tesla's mission and products and a desire to share that enthusiasm with others.

Responsibilities

  • Take ownership of customers after they place an order and guide them through the delivery process.
  • Guide customers who purchased without prior interaction with Tesla, ensuring required documents are completed correctly and on time.
  • Communicate regularly with customers to set expectations, update them on delivery timelines, answer questions and concerns about the delivery process, and resolve emerging issues.
  • Coordinate daily with Tesla team members, including the Delivery Experience and Service teams, to ensure a seamless customer journey.
  • Conduct vehicle handovers and ensure customers are satisfied with their delivery and that issues are resolved to their satisfaction.
  • Meet or exceed delivery targets and performance indicators.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Austin, TX
Founded
2003

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