Cermati.com

Financial product marketplace and application service

Operation Strategist Specialist - Insurance

Business OperationsConfirmed live in the last 24 hours

Full-timeCentral Jakarta, Central Jakarta City, Jakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

At least 2–3 years of working experience in Operational Excellence or Business Process Improvement, especially in relation to the financial industry.
Demonstrate attention to detail, a critical mindset, and the ability to work independently to complete tasks.
Have strong analytical skills and the ability to identify root causes and take sequential steps to solve problems.
Be able to multitask and deliver initiatives in a fast-paced environment.
Have strong verbal and written communication skills.
Be able to collaborate effectively with multiple stakeholders.
Be highly proficient in Microsoft Office tools, such as Excel, for data analysis and visualization.

Responsibilities

Analyze ongoing and upcoming business processes related to after-sales services, including claims and other services, and ensure optimal workflows.
Identify, develop, evaluate, and optimize core sales operational processes, including target setting, incentive scheme design and implementation, reporting, and setting metrics and service-level agreements for claims and customer service functions.
Work closely with the operations manager or stakeholders in Business, Claims, Finance, and other functions to drive and monitor new improvement initiatives.
Ensure routine business processes are completed accurately and on time, and serve as a backup point of contact when needed.
Report to the VP of Insurance and deliver action items for further improvements.

Desired Qualifications

Have working experience managing large-scale operational projects in fintech or the same industry.
Have working experience as a business consultant in a related field in the insurance, banking, or financial industry.
Have experience managing and executing complex projects with multiple stakeholders.
Have an industrial engineering degree or similar.
Have experience using SQL or a similar language.

Job Description

Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow
Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
Report to VP of Insurance to deliver action items for further improvements

Qualifications

At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry
Attention to details, critical mindset and self driven to get things done
Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems
Ability to multitask and deliver initiatives in a fast-paced environment
Strong verbal and written communication skill
Able to collaborate effectively with multiple stakeholders
Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization
Nice to have:
- Working experience in managing large scale operation projects in fintech / same industry
- Working experience as a business consultant in related field in Insurance / Banking / Financial industry
- Experience in managing and executing on complex projects with multiple stakeholders
- Industrial engineering degree or similar
- Experience in using SQL / similar language

Additional Information

About the Company

Cermati.com

Financial product marketplace and application service

Cermati operates a financial e-commerce platform in Indonesia that lets users research, compare, and apply for financial products such as credit cards, loans, mortgages, auto loans, savings accounts, insurance, and bill payments. It aggregates product information from banks and financial institutions into a standardized format and guides, and sometimes processes, applications on behalf of partners, earning commissions from successful applications. The service differentiates itself by offering free access, a wide product catalog, and handling parts of the application and documentation flow to speed up approvals, turning a simple comparison site into an integrated fintech marketplace. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for people who are online but historically underserved by formal finance.

Company size: 501-1,000
Company stage: Series A
Total funding: $1.9M
Headquarters: Jakarta, Indonesia
Founded: 2015

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