Account Associate

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. 

Are you ready to love your job?

The adventure begins right here, with you, at SITA. 

ABOUT THE ROLE 

We’re looking for a driven sales professional ready to own the full sales cycle, from prospecting and opportunity creation to closing deals and managing lasting client relationships. As an Sales Representative, you’ll act as a trusted advisor to low-tier customers, driving profitable growth and ensuring high customer satisfaction. 

WHAT WILL YOU DO

KEY RESPONSIBILITIES 

• Drive all sales activities and manage low-tier customer accounts, from lead generation to deal closure 
• Build and maintain strong customer relationships, acting as a trusted advisor to ensure long-term satisfaction and loyalty 
• Identify and develop new business opportunities by understanding client needs and aligning them with SITA’s value proposition 
• Collaborate closely with Marketing to convert qualified leads into pipeline growth and ensure accurate sales forecasts 
• Partner with internal teams to deliver services on time and resolve any commercial or operational issues 
• Engage customers with insights that challenge their thinking and create new business perspectives 
• Ensure compliance across all commercial processes and support cash collection activities when needed 

Qualifications

WHO YOU ARE

• At least 2 years of experience in a sales role, preferably within the air transport industry or IT/telecommunications 
• Fluency in Russian and good command of English 
• Proven ability to manage the full sales cycle, from opportunity creation and negotiation to deal closure and account growth 
• Strong relationship-building skills and ability to act as a trusted advisor to customers 
• Commercial acumen with the ability to identify new business opportunities and drive profitable growth 
• Excellent communication and stakeholder management skills across different levels of seniority 
• Experience working in an international, cross-functional environment 

NICE TO HAVE

• We highly value multilingual speakers, the ability to communicate in Romanian, Polish or any of the CIS languages will be considered a strong advantage 

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.