Customer Support Specialist 3 - Shared Services
About the job
- Excellent verbal and written communication in English.
- Previous experience in logistics, transportation, freight brokerage, or operational customer support, managing in-transit loads.
- Confidence and willingness to make outbound calls to resolve escalations efficiently.
- Build, schedule, and update loads in internal systems.
- Resolve escalations on live loads via Zendesk and meet strict time and quality service level agreement metrics.
- Review available information, determine what additional information may be needed, and decide how to resolve issues.
- Make calls to resolve escalations quickly.
- Understand customer perspectives and unique challenges, and treat customers with dignity and respect while resolving issues.
- Maintain cooperative and professional work relationships with all stakeholders.
- Prioritize which issues to resolve next based on urgency.
- Adapt to a continuously changing team.
- Offer solutions to improve customer experience with the company's systems and processes.
- Work with account managers to continually seek new solutions for their customers.
- Help teammates and work collectively with all groups involved across the lifecycle of a load to ensure strong execution.
About the company
Uber Freight operates a digital logistics marketplace that connects shippers needing to move goods with carriers with available truck capacity. It streamlines the process of booking, managing, and paying for freight shipments through a single platform, serving a range of customers from small businesses to large enterprises. The platform matches shipments with carriers, offers dynamic pricing, and provides visibility, routing, and payment features to simplify transportation management. Unlike traditional brokers, Uber Freight leverages a large, integrated network and real-time data to enable fast, transparent transactions with scalable capacity. The company's goal is to make freight shipping faster, more transparent, and cost-efficient by bringing demand and carrier capacity together in one digital marketplace.
Company Size
5,001-10,000
Company Stage
Series A
Total Funding
$500M
Headquarters
Chicago, Illinois
Founded
2017
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Simplify's Take
What believers are saying
- Q2 2026 freight revenue rose 25% year over year, reversing two years of declines.
- OXEA chose Uber Freight for North America and Europe, validating cross-border 4PL demand.
- CEO Rebecca Tinucci kept service levels high while competitors pulled back during tightening.
What critics are saying
- Freight operating loss hit $24 million in Q2 2026 despite $1.583 billion revenue.
- Uber sold its European brokerage in 2020, limiting broader Europe network control.
- C.H. Robinson, J.B. Hunt, and Loadsmart intensify pricing pressure across 2026.
What makes Uber Freight unique
- Transplace gives Uber Freight 4PL depth across managed transportation and digital brokerage.
- September 22, 2026 Europe expansion adds Krakow control tower and Netherlands operations.
- Amir Pelleg, hired July 2026, sharpens AI-powered TMS and product execution.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Parental Leave
Short- and Long-Term Disability Coverage
Life Insurance
Financial and Mental Wellness Benefits
Performance Bonus
Company Equity
Hybrid Work Options
Growth & Insights and Company News
6 month growth
-1%1 year growth
-1%2 year growth
0%Uber Freight is expanding its European logistics business with a new control tower and operations hub in Krakow, Poland, set to open in 2027. The facility will be the company's second European location alongside its operations in the Netherlands. The expansion is driven by North American customers seeking to consolidate transportation management with fewer logistics providers. Uber Freight sees significant opportunity in Europe's road freight market, valued at roughly $520 billion, with trucks transporting 13.3 billion tonnes of goods across the EU in 2025. The company doubled its new fourth-party logistics deals in Europe last year. Chemical manufacturer OXEA recently selected Uber Freight to manage transportation across the US, Canada, Mexico and Europe. Mike Doucleff will lead the European expansion as head of Europe, starting 28 September.
Uber Freight has appointed Amir Pelleg as chief product officer to advance its AI-driven transportation management platform. Pelleg brings over 25 years of experience leading product, engineering and operations teams at companies including Amazon, Convoy and Dandy. The appointment reflects Uber Freight's focus on technology that helps customers make faster decisions and reduce supply chain complexity. Pelleg said AI can connect fragmented data across disconnected systems, enabling more proactive network management. He emphasised that effective products must address actual customer problems rather than simply deploy new technology. Pelleg cited fragmentation as a major obstacle facing modern supply chains, with data often siloed across different systems. San Francisco-based Uber Technologies operates three platforms: Uber ride-hailing, Uber Freight logistics, and Uber Eats delivery services.
Uber Freight reported its first year-on-year revenue increase in two years, rising to $1.34 billion from $1.26 billion in the first quarter. The digital broker recorded an operating loss of $30 million for the quarter. This marks the first time Uber reported its three segments—Mobility, Delivery and Freight—on an operating income basis rather than EBITDA. Previous quarters showed operating losses of $26 million, $40 million and $18 million for the second, third and fourth quarters of 2024, respectively. CEO Rebecca Tinucci attributed the revenue growth to strong enterprise demand and managed transportation performance, noting the company maintained service levels whilst competitors pulled back during market tightening. Uber Freight has only achieved positive EBITDA twice since inception, both in 2022.
International Business Times is the leading provider of business news and financial news from the US and around the world.
Uber Freight, Uber's shipping and logistics arm, raised $500 million in Series A preferred stock financing, led by Greenbriar, valuing the business at $3.3 billion. Uber remains the majority stakeholder. The funding will aid market expansion and product innovation. Uber Freight connects shippers with nearly 65,000 carriers and serves several Fortune 500 companies. The company is headquartered in Chicago and recently launched new enterprise software solutions.