Cooper University Health Care
Academic health system
Manager Ambulatory Operations
Travel between offices is required.
About the job
- A minimum of 3 years of experience in healthcare leadership, at manager level or above; a combination of education, experience, and background may also be considered.
- Ability to exercise leadership, initiative, judgment, discretion, and decision-making to achieve local and organizational objectives.
- Experience improving outcomes in assigned areas through creative and sustainable tactics.
- Ability to use an electronic health record to monitor practice statistics, patient access metrics, and clinic operations.
- Knowledge of business and medical administration, management, and relationship management principles and practices.
- Working knowledge of regulatory requirements in an ambulatory setting, including HIPAA, scheduling, and billing.
- Manage the clinical and business operations of assigned sites, including delivery of quality clinical services, patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management.
- Be available personally or through a designee after hours for emergency facility or operational issues caused by weather, call-outs, or other unforeseen circumstances.
- Support the strategic direction of Ambulatory Operations and the Institute’s growth playbook by operationalizing new programs and growth initiatives.
- Partner with physicians, clinical personnel, and administrative leadership to remove barriers to success and achieve organizational goals.
- Provide effective, goal-oriented leadership to direct and indirect reports.
- Support, cascade, and meet goals, objectives, policies, procedures, and systems for operational areas within the span of control.
- Support, coordinate, and maintain standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.
- Coach, develop, educate, mentor, and hold direct reports accountable while fostering an environment of trust.
- Implement and validate leadership tools such as leader rounding on patients, employees, and providers, and practice reward and recognition of key behaviors.
- Create quarterly goal action plans focused on meeting annual role-specific and organizational goals.
- Perform data reporting and analysis to drive decision-making within the span of control.
- Participate in professional development activities and maintain professional affiliations.
- Perform related duties and special projects as assigned or required.
- Travel between offices.
- Excellent organizational, written, and verbal communication skills, with comfort communicating with all levels of personnel.
- Demonstrated excellence in customer service, patient experience, and operational improvement within an ambulatory setting.
About the company
Cooper University Health Care is an academic health system based in South Jersey. The organization provides hospital, specialty, primary, emergency, outpatient, research, and medical education services through an integrated care network. It serves patients, families, clinicians, students, researchers, and communities across southern New Jersey. Its operating model centers on academic medicine and community care supported by physician practices, clinical institutes, technology, facilities, and centralized operations. Teams work across nursing, physicians, allied health, research, education, technology, facilities, administration, and patient care. Teams support coordinated daily delivery.
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