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SpotOn

Payment processing and customer engagement platform

Head of FP&A – Senior Director

Corporate Finance & FP&APosted on Nov 12
Full-timeSan Francisco, CA, USA

About the Job

Requirements

  • At least 10 years of experience in FP&A, strategic finance, corporate finance, consulting, or investment banking, including at least 4 years leading teams; experience in a high-growth SaaS or technology company is preferred.
  • A proven track record owning the annual plan, forecasting, and Board-level reporting, with direct exposure to go-to-market functions including Sales, Marketing, and Customer Success.
  • Deep expertise in financial modeling and judgment about when a model needs to be rigorous versus fast.
  • Hands-on proficiency with SQL, business intelligence tools, and modern planning systems; Power BI is preferred, while Pigment, Snowflake, and Salesforce experience is a plus.
  • Experience leading finance systems implementations and process automation at scale.
  • Ability to build, coach, and retain high-performing teams, and to hire talent that raises the bar.
  • Executive presence and communication skills to influence senior leaders and distill complex analysis into clear recommendations.
  • A self-starter with a strong ownership mindset, comfortable with ambiguity in a fast-growing, dynamic environment, and able to work in spreadsheets and present to the Board.
  • A bachelor's degree in Finance, Accounting, Economics, or a related field.

Responsibilities

  • Own the long-range plan, annual budget, and rolling forecast process, partnering directly with the CFO and executive team.
  • Lead monthly and quarterly revenue, EBITDA, and cash flow forecasting, with scenario analysis and risk/opportunity framing.
  • Establish and run the operating cadence, including monthly business reviews, quarterly planning cycles, and Board and investor reporting.
  • Build the company's MD&A and internal financial reporting frameworks for executive and Board discussions, setting standards for accuracy and clarity.
  • Oversee financial models for new product launches, pricing strategy, capital allocation, and go-to-market performance.
  • Define key performance indicators and unit economics, including ARR, retention, CAC, LTV, payback, and gross margin, and hold the business accountable to them.
  • Lead marketing spend, headcount, and campaign return-on-investment analysis to guide investment trade-offs.
  • Translate complex analysis into concise recommendations for executives and non-finance partners.
  • Hire, develop, and manage a team of analysts and/or managers, and set standards for modeling, documentation, and review.
  • Create clear career paths, coaching, and feedback loops, and foster a culture of ownership and curiosity.
  • Partner with department leaders to embed finance business partners in go-to-market, Marketing, Product, and G&A.
  • Collaborate with go-to-market, Marketing, Product, R&D, Accounting, HR, and Legal to align on goals and priorities.
  • Work with Sales Operations and Accounting to streamline sales compensation and variable pay, reduce errors, and speed up close.
  • Partner with Accounting to improve the timing of key journal entries and accruals and improve flux and variance review for an efficient close process.
  • Own the FP&A technology roadmap, including planning tools such as Pigment; data infrastructure such as Snowflake and SQL; Salesforce; and business intelligence tools such as Power BI.
  • Use AI and other tools to automate recurring reporting and monthly workflows so the team can focus on higher-value analysis.
  • Modernize legacy dashboards and build standardized departmental reporting with a single source of truth for key metrics.
  • Set data governance and controls so numbers tie across Finance, Sales Operations, and Accounting.

Desired Qualifications

  • Experience in a high-growth SaaS or technology company.
  • Experience with Power BI.
  • Experience with Pigment, Snowflake, and Salesforce.
  • An MBA, Certified Public Accountant (CPA), or Chartered Financial Analyst (CFA) qualification.

About the Company

SpotOn

Payment processing and customer engagement platform

SpotOn provides payment processing solutions and integrated customer engagement tools tailored for small businesses such as restaurants, retail stores, and service providers. It offers an end-to-end digital platform that helps businesses get paid faster, increase revenue, and improve efficiency by unifying payments, loyalty, booking, and ordering with operational tools into one system. Transactions generate revenue for SpotOn through processing fees and subscription fees for software services, while its consumer-facing app connects customers to merchants for deals, rewards, appointments, and orders. Compared with competitors, SpotOn combines payment processing with a wide suite of engagement and business-management tools in a single, easy-to-use platform backed by 24/7 customer support. The company’s goal is to help small businesses grow by simplifying payments, boosting customer engagement, and streamlining operations.

Company size
1,001-5,000
Company stage
Series F
Total funding
$915M
Headquarters
San Francisco, CA
Founded
2010

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