Beond

Premium all-business-class airline with luxury service

Guest Experience Agent

Customer SupportConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Previous experience in customer service or contact centre environments is mandatory.
Excellent verbal and written communication skills and a strong command of English are required.
Proficiency in computer systems and customer relationship management (CRM) software is required.
Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment is required.
Availability to work flexible hours, including nights, weekends, and holidays, is required.

Responsibilities

Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently.
Provide accurate information regarding flight schedules, bookings, and services offered by Beond.
Assist guests with changes to their reservations and travel itineraries.
Address complaints and resolve issues promptly while maintaining a high level of customer service.
Document guest interactions and feedback to improve service quality.
Collaborate with other departments to ensure smooth operations and enhance guest experience.

Desired Qualifications

A degree in hospitality or a related field is a plus.
Prior experience as a travel consultant is an advantage.
Fluency in Arabic, Russian, or French is preferred.

Guest Experience Agent

BEOND · Dubai, United Arab Emirates · Full-time · Posted 2026-09-10

Workplace: on_site

Department: Sales

Description

Beond, the world's first premium leisure airline, is excited to announce an opening for a Guest Experience Agent in our Contact Centre. In this pivotal role, you will be the voice of our brand, providing exceptional service and support to our guests. You will handle inquiries, resolve issues, and ensure that every interaction aligns with our commitment to delivering a luxurious travel experience.

As a Guest Experience Agent, you will interact with guests from around the globe, assisting them with their travel plans and addressing any concerns they may have. Your ability to empathize, communicate effectively, and provide solutions will enhance our guests' journeys and contribute to their overall satisfaction.

Responsibilities

Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently.
Provide accurate information regarding flight schedules, bookings, and services offered by Beond.
Assist guests with changes to their reservations and travel itineraries.
Address complaints and resolve issues promptly while maintaining a high level of customer service.
Document guest interactions and feedback to improve service quality.
Collaborate with other departments to ensure smooth operations and enhance guest experience.

Requirements

High school diploma or equivalent; a degree in hospitality or related field is a plus.
Previous experience in customer service or contact centre environments is mandatory.
Prior experience as a travel consultant is an advantage.
Excellent communication skills, both verbal and written, with a strong command of English.
Preferred candidates should possess fluency in Arabic, Russian, or French.
Proficiency in using computer systems and customer relationship management (CRM) software.
Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment.
Strong problem-solving skills and a proactive approach to guest service.
Availability to work flexible hours, including nights, weekends, and holidays.

Apply

Apply at BEOND

About the Company

Beond

Premium all-business-class airline with luxury service

Beond provides luxury air travel by operating an all-business-class airline that emphasizes high-end comfort and personalized service. Its product works through a premium cabin experience: a state-of-the-art fleet with spacious, private seating; gourmet meals and fine wines chosen by top chefs; a wide in-flight entertainment selection; high-speed Wi‑Fi; and a dedicated crew delivering proactive, attentive service. The travel experience is designed to start at the airport with expedited check-in, priority boarding, and access to exclusive lounges, ensuring a smooth journey from start to finish. Beond differentiates itself by offering a fully premium, personalized journey across the entire trip, combining top-tier dining, privacy, and service with sustainability efforts like fuel-efficient aircraft and waste reduction. The company’s goal is to redefine air travel by providing exceptional luxury, comfort, and streamlined, exclusive service while prioritizing environmental responsibility.

Company size: 51-200
Company stage: Late Stage VC
Total funding: $130M
Headquarters: Dubai, United Arab Emirates
Founded: 2021

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