Tesla

Makes electric cars, robotaxis and grid batteries

Sales Advisor

Retail SalesConfirmed live in the last 24 hours

Full-timeMulgrave, AustraliaNo salary listedIn-person

About the Job

Requirements

Client service experience is required.
Ability to understand and convey business issues and technical concepts.
Ability to demonstrate mastery of Tesla products and services and stay current with electric vehicle industry trends and local incentives.
Ability to work evening hours, weekends, and holidays in a retail environment.
A valid driver's license in the country of application, at least two years of driving history, and a clean driving record are required.
Ability to obtain appropriate state licensing where applicable.

Responsibilities

Engage walk-in guests promptly and personally, initiate conversations, and ensure they feel welcome.
Educate prospective customers and current owners about Tesla's products through calls, emails, texts, and outbound events, and answer their questions.
Collect customer contact information, maintain a healthy sales pipeline, and schedule and co-pilot test drives for individuals with purchase intent or potential.
Contribute to monthly sales and delivery targets by meeting and exceeding individual key performance indicators.
Execute sales and delivery operations consistently and provide a strong client experience with little to no guidance.
Present and sell Tesla's ecosystem and support its delivery and installation.
Provide customer service throughout the sales, delivery, and installation process, and continue supporting customers throughout ownership.
Serve as the primary contact for customer interactions throughout the purchase experience.
Educate customers about each step of the purchase and delivery journey, from initial contact through delivery day.
Prepare vehicles for customer delivery appointments.
Conduct comprehensive vehicle orientations for new owners, tailored to their needs and comfort level.
Execute customer trade-ins and complete delivery-day documentation.
Conduct Tesla Direct deliveries from delivery centres to customer homes when required.
Perform additional responsibilities as assigned to meet business needs.

Category	Sales & Customer Support
Location	Mulgrave, Victoria
Requisition ID	286422
Type	Full-time

Job Description

At Tesla, our Tesla Advisors consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.To succeed at Tesla, you must be energetic, highly organised, and hard working. You should have a passion for sustainable energy and the ability tocreate exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around.

Job Responsibilities

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting Test Drives for individuals who exhibit purchase intent or potential
Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance
Effectively present and sell and support the delivery and installation the entire Tesla eco-system
Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
Be the primary contact point for all customer interactions throughout their purchase experience
Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
Ensure vehicles readiness in preparation for the customers delivery appointment.
Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
Execute customer trade-ins and documents on delivery day
Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required
Perform additional responsibilities as assigned to meet business needs

Job Requirements

Client service experience required
Positive, enthusiastic and passionate about the changes in the personal transportation industry
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills and attention to detail
Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
Ability to work evening hours, weekends and holidays in a retail environment
Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
Ability to obtain appropriate state licensing, where applicable

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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