Operations Coordinator

Description

Nexus Family Healing is looking to hire an Operations Coordinator to join our team at our East Bethel, MN youth & teen psychiatric residential treatment facility!

For more than 50 years, Nexus has empowered thousands of children, families, and adults to find hope and healing. What started in 1972 as a single program in Minnetonka, Minnesota, has grown into a nationally recognized network across five states. As a progressive leader in youth and family mental health, we’re driven by a clear mission: to close gaps in care and create brighter futures for those we serve.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Pay and Schedule:

• Full-time: Monday-Friday Schedule 
• On-site position: 900 189th Ave NE, East Bethel, MN 55011
• Starting salary range: $55,000-$60,000 annually

Nexus’ Comprehensive Benefits Include:

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW - Talkspace Therapy Benefit for the whole family
• NEW - Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Position Summary: Our Operations Coordinator supports the daily operations of the residential youth program by coordinating staffing, programming, compliance, safety, and communication functions. This role serves as a key operational resource, partnering with program leadership and direct care staff to maintain a safe, structured, and therapeutic environment that promotes positive outcomes for youth. 

Primary responsibilities:

On-site Program Operations & Coordination

• Coordinate daily program operations to ensure the residential environment remains safe, organized, therapeutic, and aligned with treatment goals.
• Develop and maintain staff schedules for Youth Care Professionals (YCPs) to ensure appropriate coverage and compliance with required staff-to-youth ratios.
• Create and coordinate daily milieu programming, including recreational activities, therapeutic groups, and community outings.
• Arrange client transportation needs for medical or other necessary appointments.
• Collaborate with the Program Director, Program Supervisor, Executive Program Director, and other stakeholders to communicate operational priorities, program updates, and organizational initiatives.
• Assist with admissions, discharges, and other operational processes to support continuity of care and program efficiency.
• Maintain required records, reports, schedules, and operational documentation

Staff Support & Workforce Development

• Assist with recruiting, interviewing, onboarding, orienting, and training Youth Care Professionals.
• Promote employee engagement, retention, teamwork, and a positive workplace culture.
• Maintain an active presence within the residential environment, providing real-time coaching, guidance, and operational support to staff.
• Serve as a resource for frontline staff and support effective communication between leadership and direct-care teams.
• Help ensure staff understand and follow program expectations, policies, and procedures.

Quality, Compliance & Risk Management

• Monitor staffing levels and ensure compliance with licensing, regulatory, accreditation, and organizational requirements.
• Monitor the timely completion of programmatic documentation in accordance with organizational policies, regulatory requirements, and established deadlines. 
• Escalate documentation deficiencies and compliance concerns to the Program Director.
• Partner with the Compliance Coordinator to review incident reports, identify trends, and support corrective action plans.
• Assist with preparation for audits, inspections, licensing reviews, and accreditation visits.
• Support camera review processes and other monitoring activities as assigned.
• Support quality improvement initiatives across program activities.

Safety & Facilities Oversight

• Monitor facility safety, cleanliness, and overall environmental standards to maintain a welcoming and therapeutic setting.
• Track inventory levels for supplies, equipment, and program materials and coordinate replenishment as needed.
• Support the implementation of safety procedures, crisis response protocols, and risk management practices.
• Help ensure the residential environment remains compliant with health, safety, and regulatory standards.

Youth Care & Therapeutic Environment

• Support staff in implementing trauma-informed treatment interventions, behavioral support strategies, and individualized safety plans.
• Promote a positive, structured, and therapeutic milieu that supports youth development and treatment objectives.
• Assist in maintaining a safe and supportive environment that fosters dignity, respect, and positive youth outcomes.
• Monitor program activities and environmental conditions to ensure youth receive high-quality care and supervision.

Agency Participation

• Attend staff meetings and training sessions as required by Nexus. 
• Understand and support the Nexus philosophy and treatment modalities. 
• Understand and comply with all Nexus policies and procedures regarding client confidentiality.
• Perform other duties and responsibilities as assigned to support program operations and organizational goals.

Requirements

 Required Qualifications:

• High school diploma or GED; associate or bachelor’s degree in related field preferred
• 2+ years of experience in a residential, behavioral health, human services, healthcare, or youth-serving environment
• Experience coordinating schedules, operations, or program activities
• Strong organizational, communication, and problem-solving skills
• Proficiency with Microsoft Office and electronic documentation systems.
• Must successfully pass a (DHS/DCFS/CJIS/DHHS/ODHS or other) federal and state criminal background check
• Must participate, complete, and successfully pass an agency-specific therapeutic intervention/restraint (TCI, HWC, NCI) training and exam
• Must have strong written and verbal communication skills
• Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges
• Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values
• Valid driver’s license required. Must meet state regulating agency and Nexus Home Office driving requirements.

Preferred Education and Experience:

• Bachelor’s degree in Social Science, Human Services, Business, or other related discipline 
• Experience with staffing coordination, onboarding, training, or workforce development.
• Knowledge of licensing, accreditation, and regulatory requirements applicable to residential services.

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

Our ICARE Values:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern
• Agility: Exhibiting flexibility and adapting quickly
• Responsiveness: Being quick, positive, and accurate
• Excellence: Demonstrating quality results that surpass ordinary standards

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!