Customer Quality Engineer

Change the world. Love your job.
Texas Instruments is looking for an energetic, service minded engineer, who enjoys helping others to succeed by providing quality-assurance support to customers, service teams, assigned production operations and programs to ensure that TI's products are built in accordance with customer and division quality requirements while maintaining production flow. The Quality Engineer at TI supports production operations and ensures the integrity of components and products produced. This individual proactively drives quality improvement efforts in assigned areas with the goal of achieving ';zero defect'; performance. The role also supports process improvement and problem-solving efforts with the focus on protecting and improving product quality and satisfying both internal and external customers.

Responsibilities include:

• Driving alignment within business units to meet quality requirements for products, processes and services
• Acting as the primary quality representative, beginning with new process development and continuing from new product development through product end-of-life
• Acting as the focal point for customer returns and customer communication for quality related issues
• Being the Team Leader for a multi-discipline team to solve customer issues
• Driving successful new product ramps that would achieve quality and reliability goals
• Identifying systematic issues and driving continuous improvement across the business units
• Balancing business unit customer satisfaction indices and customer quality indices
• Some domestic or international travel may be required to support customer engagements

Minimum Requirements:

• Bachlors degree in Electrical Engineering, Physics or related engineering fields of study
• XX years' experience working in a semiconductor environment

Preferred Qualifications:

• Strong verbal and written communication skills
• Demonstrated strong analytical and problem solving skills
• Ability to work in teams and collaborate effectively with people in different functions
• Ability to take the initiative and drive for results
• Strong time management skills that enable on-time project delivery
• Ability to work effectively in an interrupt-driven, fast-paced and rapidly changing environment
• Demonstrated ability to build strong, influential relationships
• Exceptional customer interface and problem solving skills
• Ability to interface and build relationships with customers and internal TI functions – both in the business and in the fab
• Ability to manage customer expectations, and drive for results within TI to ensure that customer expectations are met
• Have a passion for meeting customer needs and be able to influence without direct authority