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Nike

Designs and sells athletic shoes and apparel

Department Manager/Coach

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeBrugnato, ItalyIn-person

About the Job

Requirements

  • More than 2 years of experience in retail and/or leadership positions.
  • Strong written and spoken English skills.
  • Experience and competence in providing exceptional customer service.
  • Ability to lead and develop a strong team.
  • Flexibility to work shifts and weekends.

Responsibilities

  • Use customer-service skills to provide customers with a high-quality brand experience.
  • Lead, coach, and motivate department employees and foster an excellent working atmosphere.
  • Manage the department’s daily operations to meet sales targets, including digital services, visual merchandising, and the sales floor.
  • Identify improvement areas based on customer feedback.
  • Represent the Nike brand in initiatives, including training the team.
  • Ensure the store complies with Nike standards and guidelines.
  • Collaborate with business partners across stores and with headquarters.
  • For the Commercial Coach role, lead a team to receive products efficiently and maintain inventory accuracy in accordance with visual-presentation standards.
  • For the Commercial Coach role, ensure smooth inventory processes, continuous replenishment of the sales floor, and its presentation to brand standards.
  • For the Commercial Coach role, work with department Leads overseeing product receipt and visual presentation, and take responsibility for the product journey in the store.
  • For the Commercial Coach role, own monthly launch initiatives.
  • For the Commercial Coach role, use reporting tools to make commercial decisions.
  • For the Commercial Coach role, maintain accurate inventory to fulfill digital orders.
  • For the Athlete Experience Coach role, ensure the team provides athletes with a high-quality experience.
  • For the Athlete Experience Coach role, lead team engagement in Nike Community Ambassador activities.
  • For the Athlete Experience Coach role, collaborate with store management to oversee hiring processes, including onboarding.
  • For the Athlete Experience Coach role, own store scheduling.
  • For the Athlete Experience Coach role, work with the store team to promote and maintain a positive Nike culture.
  • For the Consumer Experience Coach role, lead by example, assist customers on the sales floor, and shape the customer journey.
  • For the Consumer Experience Coach role, equip the team with customer-service knowledge, including digital-service opportunities.
  • For the Consumer Experience Coach role, complete role-specific training and share its completion with individual athlete support services.
  • For the Consumer Experience Coach role, use data and analytics tools to provide insights and partner with store management on continuous improvement.

About the Company

Nike

Designs and sells athletic shoes and apparel

Nike designs and sells athletic footwear, apparel, equipment, and accessories for sports and everyday use. The group includes the Nike and Jordan brands and its owned subsidiary Converse, with products ranging from running shoes and basketball footwear to training clothing and casual sneakers. Most finished products are made by independent contract manufacturers, while Nike develops materials, cushioning systems, and product designs. It earns revenue by selling to wholesale customers and through its own stores and digital channels, with additional licensing arrangements for its brands. Nike began in 1964 as Blue Ribbon Sports and is headquartered near Beaverton, Oregon.

Company size
10,001+
Company stage
IPO
Headquarters
Beaverton, OR
Founded
1964

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