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Rocket Lab Corporation

Builds rockets, satellites and space components

IT Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeAlbuquerque, NM, USANo salary listed

About the Job

Requirements

  • At least 2 years of experience in IT support and a high school diploma or GED.
  • Exposure to most of the listed areas and solid operational experience in at least two of the following: Windows or Linux desktop operating systems, including imaging, maintenance, and troubleshooting; PC hardware, including assembly and disassembly of desktop PCs; networking infrastructure and basic troubleshooting, including TCP/IP and DNS; a scripting language; Active Directory and Group Policy.

Responsibilities

  • Provide day-to-day IT support by interacting with staff, answering inquiries, and handling complaints.
  • Track and update support desk Incident, Request, Problem, Change, and Project tickets, along with other documentation.
  • Serve as the point of contact for onboarding new hires and ensure they are set up and productive from day one.
  • Participate in the Continuous Improvement Process to improve IT service, systems, and processes.
  • Work various shifts, including evenings and weekends, and participate in an on-call rotation as needed.
  • Perform prolonged periods of sitting, standing, walking, and computer work, with occasional exposure to moderate levels of noise, dust, and fumes in production areas.

Desired Qualifications

  • Certifications in CompTIA A+ or ITIL.
  • Experience with cloud-based technologies such as Azure, AWS, and O365.
  • Familiarity with virtualization technologies and public or private cloud environments.
  • Familiarity with common AI platforms, writing effective prompts, evaluating AI-generated outputs, and identifying opportunities to use AI and automation to improve service delivery and operational efficiency.
  • Experience with Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform.
  • Experience participating in and supporting a medium- to complex, end-to-end IT project through requirements gathering, planning, implementation, testing, stakeholder coordination, and ongoing operational support.

About the Company

Rocket Lab Corporation

Builds rockets, satellites and space components

Rocket Lab builds and launches rockets, designs satellites and sells spacecraft components for commercial operators, governments and defense customers. Its Electron rocket carries small satellites on dedicated missions, while its Space Systems business supplies complete spacecraft and the hardware and software needed to operate them. Customers pay for launch services, satellite development, component sales and mission support, giving the group business beyond sending its own rockets into space. The company is developing Neutron, a larger reusable rocket intended for constellation deployment and other heavier missions. Rocket Lab's operating business began in 2006 and the group is headquartered in Long Beach, California.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Long Beach, CA
Founded
2006

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