Coordinator, Marketing Operations - Marketing Operations

What you'll do:

• Guide the marketing reporting strategy to ensure the marketing team has timely, accurate and relevant data and insights to build, execute and monitor campaigns.
• Lead the collation, reporting and tracking of data from DSPs and other platforms, produce insights, and build and maintain reports to share with the broader marketing team on a weekly basis.
• Define relevant KPIs to track performance by DSP and other relevant platforms, at the territory and aggregate level.
• Interrogate data and use it to identify trends and propose actions to the wider marketing team and other stakeholders when relevant.
• Lead post- campaign analysis to determine campaign performance and determine lessons learned and actionable insights for future marketing efforts.
• Enhance campaign operations and marketing processes across International Marketing by standardising best practices, automating workflows, and improving collaboration between local and regional teams.
• Actively participate in campaign planning activities, including but not limited to defining the marketing objectives for each campaign, creating and managing project plans with clearly defined deliverables and resources, defining success criteria and KPIs and providing insights to inform campaign activities.
• Coordinate workstreams and dependencies, track and communicate progress, identify obstacles, and ensure they’re addressed.
• Ensure marketing campaigns are executed according to the agreed plan and budget, and flag potential risks and issues on time.
• Optimize international marketing processes in the region to enable the team to grow, scale and deliver the expected revenue.
• Work with the broader marketing team and finance to define campaign budgets and manage the day-to-day tracking of marketing budget spend across all teams.
• Work with the wider marketing team to support critical activities through a set of standard marketing reports (weekly, monthly, quarterly and by half year).

Who you are:

Experience in marketing operations, program coordination, business operations, executive support, PMO, who enjoy bringing structure, organization and executional excellence to complex regional teams

Practical creative experience such as videography/filming and editing/photography/animation/design - a plus but not essential. 

Well-versed of SEA markets music culture and it’s customer behaviours.

Technical capabilities:

• Storytelling: Ability to build a solid narrative for the artist, including core identity and backstory, brand, semiotics, image, visuals, and translate that into tangible marketing and fan experience and engagement actions
• Data Literacy: Ability to analyse the music market and relevant data and apply insights to make decisions to drive / improve results. Able to review assets against established ingest and metadata guidelines and processes.
• Project Management: Ability to plan and organise internal and external resources to deliver the agreed outcomes for a variety of projects within the agreed quality timeframe and budget.
• Digital literacy: Thorough understanding of how the various technologies that drive music consumption work and how to use them to create content and drive audience / fan engagement.  

Behavioral capabilities:

• Agility: Responds and adapts quickly to changes, maintaining a flexible attitude and using the new conditions to evolve their thinking.
• Creativity: Ability to generate new and useful ideas and to execute them through a variety of media and digital and non-digital platforms.
• Problem Solving: Has a "can-do" attitude and sees obstacles as opportunities to find alternative ways to do things and grow, demonstrating resourcefulness and flexibility.
• Communication: Ability to articulate an idea or point of view verbally or in writing succinctly, with clarity and confidence, adapting the message to different audiences.
• Operational excellence: Ability to proactively determine opportunities for improvement and optimising processes and technology to achieve business’ goals.
• Cultural awareness: Understand popular culture and the underlying cultural patterns and factors that influence behaviours in different teams and countries.

What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day
• A modern office environment designed for you, empowering you to bring your best
• Investment in your professional growth and development enabling you to thrive in our vibrant community
• The space to accelerate progress, positively disrupt and create what happens next
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

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