Housekeeping Supervisor - Housekeeping

Job Description

Mandarin Oriental, Barcelona is looking for a Housekeeping Supervisor to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí. The hotel belongs to the Mandarin Oriental Hotel Group, an international hotel management company with a worldwide presence in Asia, Europe and the Americas.

About the job

Based at Mandarin Oriental, Barcelona within the Housekeeping Department, the Housekeeping Supervisor is responsible for overseeing the daily housekeeping operations, ensuring that guest rooms, public areas, and back-of-house areas consistently meet the highest standards of cleanliness, presentation, and luxury service. The Housekeeping Supervisor reports directly to the Assistant Executive Housekeeper / Executive Housekeeper.

As Housekeeping Supervisor, you will be responsible for the following duties:

• Supervise and coordinate the daily activities of Room Attendants and Housekeeping Attendants.
• Conduct regular inspections of guest rooms, suites, corridors, public areas, and service areas to ensure compliance with Mandarin Oriental standards.
• Monitor room status and coordinate closely with the Front Office department to ensure timely room availability.
• Provide training, coaching, and guidance to housekeeping colleagues to maintain service excellence and operational efficiency.
• Ensure all housekeeping procedures, health & safety standards, and hygiene regulations are followed at all times.
• Handle guest requests and concerns promptly, professionally, and efficiently.
• Assist with inventory management, linen control, and housekeeping supplies.
• Support the Executive Housekeeper in achieving departmental objectives, productivity targets, and quality standards.

As Housekeeping Supervisor, we expect from you:

• Strong interpersonal, leadership, and problem-solving abilities.
• Excellent knowledge of housekeeping operations and luxury hotel standards.
• Highly responsible, organized, and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Strong attention to detail and commitment to excellence.
• Ability to work cohesively as part of a multicultural team.
• Ability to focus on guest needs while remaining calm, courteous, and professional.
• Excellent customer service orientation.
• Strong communication and organizational skills.
• Minimum of 2 years of experience in a supervisory housekeeping role within a luxury hotel environment.
• Good command of English; Spanish is highly desirable. Additional languages are an asset.
• Knowledge of Opera PMS and housekeeping management systems is preferred.

Our commitment to you

Learning & Development

Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.

MOstay

As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.

Health & Colleague Wellness

Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues globally.

Benefits

• Staff canteen with a different menu every week.
• Access to our online learning platform.
• Complimentary uniform laundry service.
• Young, dynamic, and multicultural working environment.
• Complimentary stays and special staff rates within the group.
• Coffee and tea available throughout your shift.
• Opportunity to be part of a globally recognized luxury hospitality brand.
• Electric scooter parking and bike parking facilities.
• Team-building activities and staff celebrations throughout the year.
• Career growth and development opportunities within Mandarin Oriental Hotel Group.
• Complimentary weekly physiotherapy sessions.
• Enjoy your birthday off to celebrate with family and friends.

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.

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