Director – Platform Accounts Management
Affirm
Director – Platform Accounts Management
Affirm
Finances purchases with installment payment plans
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.
Affirm is reinventing credit to deliver honest, flexible payment options without hidden fees. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success.
Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.
Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals
Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio
Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities
Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution
Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics
Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience
Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale
You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.
12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments
Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy
Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships
Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact
Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority
Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred
Pay Grade - O
Equity Grade - 12
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $243,750 - $318,750
USA On Target Earnings (all other U.S. states) per year: $275,000 - $350,000
Please note that visa sponsorship is not available for this position.
#LI-Remote
Remote-first with flexibility built inAffirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for youOur benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
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Affirm finances purchases for shoppers and runs a payment network that lets retailers add installment plans to online and in-store checkout. Its partnership with Shopify powers Shop Pay Installments, while the Affirm Card lets eligible users choose to pay in full or split a purchase into payments. Customers apply at checkout or through the app, choose an approved payment schedule, and track their balances and repayments in one place. The business earns fees from merchants and interest on some loans, and also sells loans to investors and earns fees for servicing them. Affirm was founded in 2012 and has its headquarters in San Francisco, California.
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