I

immowelt

Online real estate marketplace and CRM

Teamlead Customer Success

Full-TimeUpdated on 10/28/2026
No salary listed
Mid
Nuremberg, Germany
HybridHybrid work with home-office options.
Sales & Account ManagementAccount Management

About the job

Requirements
  • Experience in a leadership role in Customer Success, Account Management, or Customer Operations; ideally in a B2B SaaS, PropTech, or digital marketplace environment.
  • Knowledge of customer lifecycle levers, including onboarding, adoption, renewals, churn prevention, and expansion.
  • Understanding of the relationships between customer satisfaction, retention, churn, renewals, and revenue growth, with the ability to derive concrete actions.
  • Ability to work confidently with KPIs, CRM data, and performance dashboards and use data to prioritize and make decisions.
  • Ability to develop employees individually, provide clear feedback, and improve performance sustainably.
  • Ability to build structures and processes, establish playbooks, and gain team adoption of new ways of working.
  • Strong communication and stakeholder-management abilities across organizational levels, and confidence handling demanding customer situations and escalations.
  • Fluent German and English.
Responsibilities
  • Lead, coach, and develop a team of Customer Success Managers and specialists.
  • Actively manage customer retention and customer health in the area of responsibility.
  • Drive renewal processes and customer development initiatives.
  • Identify customer risks early and establish suitable churn-prevention measures.
  • Make data-driven decisions and continuously improve the area's performance.
  • Build close partnerships with Sales to realize growth opportunities among existing customers.
  • Bring customer perspectives into internal processes and product development.
  • Create a culture centered on customer success, accountability, and collaboration.
  • Manage daily team performance to minimize churn, realize upselling opportunities, and achieve operational retention targets.
  • Ensure smooth execution and continuous optimization of customer journeys, from structured onboarding through product adoption to proactive renewal.
  • Implement scalable playbooks, standard operating procedures, and best practices, and ensure adherence through enablement.
  • Set clear OKRs and KPIs for the team and manage performance toward targets.
  • Monitor customer health scores, CRM data, and performance dashboards to identify risks early and initiate countermeasures; analyze customer feedback, market requirements, and trends to develop offerings.
  • Act as a commercial partner in negotiations during critical customer situations or with strategically important key accounts to secure contracts.
  • Work closely with Product, Sales, and Customer Support to remove friction in the customer journey and relay customer feedback in a structured way.

About the company

I

immowelt

View
Website

Immowelt operates a real estate marketplace and CRM provider in Germany, Austria, and Switzerland, linking sellers, landlords, agents, and buyers through listings and SaaS tools. It lets users search and list properties online, with revenue from listings fees and subscriptions for estatePro, EstateOffice, and EstateSmart that help manage listings, leads, office tasks, and marketing. It differentiates itself by offering an integrated classifieds platform and real estate software within one ecosystem, backed by strategic acquisitions and ownership by the AVIV Group under Axel Springer. Its goal is to stay a leading end-to-end platform that supports property searches and transaction workflows for both professionals and consumers.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Nuremberg, Germany

Founded

1996

Get referred to immowelt

See people who can refer or advise you